Scheduler

About the role

Our Schedule Coordinator will be a vital team member in the daily operations of our company. They will ensure that our clients receive the care they need from our caregiving team. Ideal candidates enjoy a fast-paced environment, being part of a great team, problem-solving, and customer service.

Responsibilities

• Manages workload based on goals, initiative, and prioritization.
• Selects, schedules, and coordinates caregivers based on assessment and care plan information for new and existing clients.
• Maintains appropriate gross profit margin for each case.
• Maintains all scheduling of caregivers and responds to situations where scheduling conflicts, emergencies and/or “call-outs” arise.
• The company schedule must be complete three days before all scheduled shifts.
• Communicates timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family.
• Tracks and records in company software all scheduling changes.
• Accepts on-call phone duty averaging two weeks per month and as directed by supervisor.
• Communicates and provides input to the internal staff on hiring needs on a regular basis.
• Assists in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in computer software.
• Collects new documents as directed and notifies supervisor when new documents cannot be obtained.
• Audits timecards on a regular basis to ensure hours match scheduled hours.
• Demonstrates an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
• Coordinates shift back-fill activities in the event of caregiver tardiness or absences.
• Acts as point of contact with client family regarding schedules.
• Maintains an excellent rapport with clients and caregivers and effectively promotes positive interpersonal relationships.
• Works in conjunction with supervisor in resolving complaints, incidents, and injuries.

Requirements

• High School Diploma or equivalent (GED) is required.
• Associate’s degree preferred.
• Previous experience in customer service preferred.
• Minimum of one year in a staffing/scheduling/logistics position preferred.
• Knowledge of general home care/healthcare staffing preferred.
• Excellent organization and communication skills.
• Quick-thinking and astute decision-making skills.
• Team player with excellent verbal and communication skills; adaptable in different situations.
• Possesses excellent client interaction skills.
• Ability to multi-task and work independently.
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience within a fast-paced environment.
• Excellent problem-solving and creative-solution abilities.

Benefits

• Dental Insurance
• Vision Insurance
• Short-term & Long-term Disability
• Paid Time Off
• Next Day Pay
• Bonus structure

Why Work for Senior Helpers?

• Great Place to Work® Certified—91% of our employees say Senior Helpers is a great place to work.
• We understand that our employees are with us to keep our business running and moving forward.
• Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging.
• Growth/Advancement—We invest in our employees and provide rewarding career opportunities.
• Rewarding—The scheduler is included in our company bonus which rewards the team for working together to achieve results.