Scheduler

Responsibilities

• Coordinate and facilitate referrals from physician offices for inpatient and outpatient procedures across Radiology, Interventional Radiology, Cardiology, Imaging Center, Diabetes Education, Sleep Center, and Surgery.
• Answer scheduling phone lines promptly and courteously.
• Provide appropriate procedure preparation information to physician/provider office staff and to patients.
• Request clinical notes at the time of scheduling for accounts needing pre‑certification and for patients requiring cardiac clearance.
• Maintain a positive rapport and open communication with physicians and provider offices.
• Demonstrate the ability to multitask and prioritize appropriately, promoting positive patient outcomes.
• Obtain accurate patient demographic and billing information and enter it into Meditech at the time of scheduling.
• Document all interactions with patients and/or physician/provider office staff to keep other CWS and DRH staff informed.
• Ensure all orders are valid, contain required information, and distribute them via fax to the correct department or financial counselor.
• Keep financial counselors and pre‑certification staff informed of situations needing immediate attention; provide paperwork for same‑day and next‑day add‑ons.
• Supply orders and clinical information to pre‑cert staff to obtain urgent/STAT add‑ons.
• Rename fax files for Central Scheduling and Imaging Center correctly and promptly.
• Maintain an organized pending file and follow up with pending appointments according to departmental policy; note pending patient accounts and attempted contacts.
• Return notices to physician/provider offices after unsuccessful attempts to contact patients.
• Pre‑screen patients for procedure safety and correct protocol compliance.
• Check scheduling line voicemails and return calls in a timely manner.
• Review patient reminder call reports and confirm cancellation and reschedule requests.
• Maintain regular attendance and punctuality for scheduled shifts.
• Maintain professional and technical knowledge through continuing education opportunities, both internal and external.
• Adhere to safety protocols at all times and comply with DRH policies, including required vaccinations and standards of behavior.
• Perform other related duties as assigned.

Qualifications

• Strong communication skills, fluent in oral and written English.
• Basic computer skills, including email, navigating relevant IT systems, and using Electronic Health Record tools.
• Ability to remain flexible and quickly adapt to urgent situations, modifying procedures, processes, tools, equipment, and techniques as needed.
• High school diploma or equivalent (required).
• Customer service experience with excellent verbal, listening, and written communication abilities (required).
• Organized with strong multitasking and time‑management skills (required).
• Previous scheduling experience in a medical office (preferred).
• Medical and insurance experience (preferred).
• Knowledge of anatomy, physiology, or medical terminology (preferred).
• For positions requiring travel, a current valid driver’s license and automobile liability insurance must be maintained.
• Must undergo respirator and fit testing for exposure to airborne infectious diseases, droplet‑producing procedures, or caustic chemicals.