Saugatuck Resort - Concierge

Welcome Wagon

The Welcome Wagon: Greet guests warmly, make them feel at home, and share recommendations about the coffee shop and local area for a memorable visit.

Style & Standards Superstar

Keep a polished look by following uniform and grooming guidelines, and always meet brand and safety standards.

Brew Crew Captain

Support daily operations, help hire and train team members, and inspire excellent service and teamwork.

Solution & Support Specialist

Quickly handle guest questions and requests, arrange special needs, and stay informed on shop functions and events.

Coffee Shop Maestro

Oversee shop operations, manage transactions, maintain inventory and cleanliness, and assist the team as needed.

Education & Experience

High school diploma or equivalent required; relevant college coursework is a plus. Hotel or related experience preferred. Strong communication, problem-solving, and decision-making skills. Ability to handle high-pressure situations with composure and objectivity. Comfortable with financial data and basic math.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Application deadline for Colorado positions: [Insert Deadline Here]