Hotel Concierge

Job Summary

This is a GREAT opportunity to SHINE the spotlight on your GUEST SERVICES and SALES skills!!! Have fun offering Historic Tours of America’s ® tours and attractions while inviting guests to learn about our historic city!

Essential Functions

• Greet everyone you meet with a smile and prompt service. Extend courtesy, friendliness, and hospitality.
• Give every guest the ultimate compliment of recognition and attention. Guide them to the best offerings based on their interest during their time in your city.
• Be knowledgeable and passionate about our products and the most popular things to do at each trolley stop.
• Be computer literate and keyboard/mouse proficient with a working knowledge of and ability to use various types of computer software, such as Microsoft Word, Excel, and Outlook.
• Utilize exceptional sales skills including a strong pitch, prospecting, handling objections, cross-selling, upselling, and closing the deal.
• Present the cost of tours and attractions based on the company's pricing system.

Required Knowledge, Skills and Abilities

• Accurately handle transactions and receipts from sales, secure and maintain ticket inventory and company assets
• Ability to work independently within the scope of established rules and regulations to satisfy the needs of our guests
• Ability to work well with all people while maintaining a professional and pleasant demeanor
• Ability to read, write and speak fluent English to communicate with fellow CASTmembers and the general public
• Flexibility to work 3-4 days/week from 7:30am – 6:00pm, including weekends and holidays

Qualifications

• High school graduate or equivalent preferred
• Customer service, sales, or information center experience preferred

Benefits

• Competitive pay: Earn $15 per hour plus uncapped commission!
• Paid Training
• Ongoing training, learning about various tours, attractions, restaurants and everything Savannah
• FT employees earn 2 weeks of paid vacation time and 5 days of sick leave each year!
• Choice of HRA or Traditional Healthcare Plan (Employer pays the majority of the premium for employee only coverage)
• First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%)
• 401K Plan
• Fun & Supportive Environment
• Established & Financially Stable Company