Hotel Concierge

Responsibilities

• Checks all supplies and prepares the station at the beginning of each shift.
• Greets guests in a warm and friendly manner.
• Provides “Flawless” reservation service for Harrah’s/Caesars Republic casino and hotel guests, including shows, restaurants, and local events/attractions.
• Directs guest requests for hair, manicure, and other personal services.
• Handles special requests for guests, such as limousine service, flowers, and arrangements for special occasions.
• Provides accurate and up-to-date information regarding current activities and performances in the area.
• Offers information to guests regarding Harrah’s/Caesars Republic history and the cultural, business, and recreational history of the area.
• Maintains knowledge of special promotions and participates in those that affect the hotel and casino.
• Interacts with Hotel, Sales, Food and Beverage, and other departments to ensure good communication channels are maintained.
• Processes ticketing and reservation functions for Tahoe property events, adhering to all service standards and procedures.
• Runs computerized reports on a consistent basis and accurately inputs data into computerized reservations systems.
• Logs all shift information in the daily memo book to provide updated information for the next shift.
• Demonstrates a pleasant and enthusiastic demeanor at all times.

Qualifications

• High School Diploma or equivalent
• Some college course work in the hospitality field preferred
• Two or more years in customer service or related field
• Literate and fluent in English
• Excellent communication skills
• Above average computer skills preferred
• Ability to uphold and demonstrate the highest level of integrity in all situations
• Recognizes standards required by a regulated business

Additional Requirements

• Must be able to sit or stand for long periods of time (8 hours).
• Visual and auditory range must include immediate environment.
• Manual dexterity to operate a computer and other necessary office equipment.
• The ability to push, pull, reach, bend, twist, stoop, and kneel.
• Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products.
• Non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

About Us

At Harrah’s and Caesars Republic Lake Tahoe, we aim to be partners in a win-win relationship with our guests. We strive to help you maximize your skills and talents to excel in your chosen field. Our resorts are known for their 4-Star and 4-Diamond awards, which are a result of the friendly, high-quality staff we hire to serve our guests. Located on the south shore of Lake Tahoe, we offer a variety of recreational activities, including skiing, snowboarding, hiking, fishing, mountain biking, golf, kayaking, sailing, and more. Our amenities include two heated pools, a full-service health spa, various restaurants, and 1,254 rooms and suites. Harrah’s and Caesars Republic are popular choices for travelers and vacationers throughout the year. As an industry leader, Harrah’s believes that a successful company starts with satisfied employees. We provide professional advancement and personal recognition as you progress in your career path.