San Angelo 02 (Sherwood Way/Houston Harte) CFT - Cross Functional Lead - Full Time

About the Role

As a Cross-Functional Lead, you'll lead a team and perform supervisory responsibilities, such as directing work, training, and developing Partners, while maintaining a total team mindset.

Responsibilities

• Carries out supervisory responsibilities in the absence of the Leader, including directing work, addressing complaints, resolving issues, and building/following up on plans and their execution.
• Trains Partners and may assist with work schedules for the department.
• Complies with Store and department SOPs, H-E-B policies, and applicable laws; ensures Partners comply as well.
• Performs cross-functional duties frequently.
• Provides and coaches superior customer service, answers customer questions regarding products, and assists with selections.
• Uses suggestive selling techniques and advanced product knowledge to meet customer needs and build department sales.
• Merchandises products effectively.
• Ensures compliance with departmental/Store SOPs for food safety and sanitation, including receiving-related guidelines.
• Properly operates and maintains all equipment.

Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Requirements

• Age Requirement: 18+
• Strong knowledge of departments, including quality standards, set-up, operation, cleaning, and maintenance of all equipment.
• Required knowledge of computer systems (Symbol, ACR, label machine).
• Strong planning and organizing skills.
• Strong customer service and interpersonal skills.
• Verbal/written communication and reading skills.
• Ability to write routine reports and correspondence.
• Ability to speak effectively to Partners and customers.
• Ability to adapt to performing a wide range of duties across multiple departments.
• Ability to work well independently.
• Strong eye for detail.

Qualifications

• Associate’s Degree or equivalent from a two-year college or technical school; or 6+ months of related experience and/or training; or a combination of equivalent education/training.

Physical Demands & Working Conditions

Function in a fast-paced, retail environment, requiring detailed and precise tasks. Work flexible schedules and perform the following based on your department:

• Bakery:
  • Constantly: reach at waist, grasp.
  • Frequently: stand, walk, reach at shoulder, bend.
  • Occasionally: sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder abduction.
  • Occasionally exposed to wet, cold, hot conditions, loud noise.
  • Ability to lift 50 lbs and manage in excess of 70 lbs.
• Dairy / Frozen / Grocery / Market:
  • Constantly: reach at waist, grasp.
  • Frequently: stand, walk.
  • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to wet, cold conditions, loud noise.
  • DAIRY: Ability to lift 40 lbs and manage in excess of 85 lbs.
  • FROZEN: Ability to lift 60 lbs and manage in excess of 75 lbs.
  • GROCERY: Ability to lift 50 lbs and manage in excess of 80 lbs.
  • MARKET: Ability to lift 40 lbs and manage in excess of 40 lbs.
• Deli:
  • Constantly: reach at waist, grasp.
  • Frequently: stand, walk, stoop.
  • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to wet, cold, hot conditions, loud noise.
  • Ability to lift 55 lbs and manage in excess of 65 lbs.
• Cosmetics / Drugstore / General Merchandise:
  • Constantly: reach at waist, grasp.
  • Frequently: stand, walk.
  • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to wet conditions, loud noise, ambient temperatures.
  • COSMETICS: Ability to lift 45 lbs and manage in excess of 45 lbs.
  • DRUGSTORE: Ability to lift 15 lbs and manage in excess of 15 lbs.
  • GENERAL MERCHANDISE: Ability to lift 50 lbs and manage in excess of 45 lbs.
• Floral:
  • Constantly: reach at waist, grasp.
  • Frequently: stand, walk; exposed to cold conditions.
  • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to wet, cold, hot conditions, loud noise.
  • Ability to lift 55 lbs and manage in excess of 45 lbs.
• Gas Station:
  • Constantly: sit, reach at waist.
  • Frequently: grasp.
  • Occasionally: stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Ability to lift 40 lbs and manage in excess of 40 lbs.
• Produce:
  • Constantly: reach overhead, reach at shoulder, reach at waist, pivot, grasp.
  • Frequently: walk, reach at knee, reach at floor, stoop, squat, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally: stand, bend, crouch, kneel, stair climb.
  • Occasionally exposed to wet, cold, hot conditions, loud noise.
  • Ability to lift 60 lbs and manage in excess of 75 lbs.
• Seafood:
  • Constantly: reach at waist.
  • Frequently: stand, walk, pivot, push/pull with arms, grasp; exposed to wet and cold.
  • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion.
  • Occasionally exposed to hot conditions, loud noise, ambient temperatures.
  • Ability to lift 50 lbs and manage in excess of 25 lbs.
• Service:
  • Constantly: stand, walk, reach at waist, grasp.
  • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to cold, hot, loud noises, ambient temperatures, wet conditions.
  • Ability to lift 50 lbs and manage in excess of 30 lbs.
• Shelf Edge:
  • Constantly: reach at waist, grasp.
  • Frequently: stand, walk.
  • Occasionally: sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to cold, hot, loud noises, ambient temperatures, wet conditions.
  • Ability to lift 50 lbs and manage in excess of 65 lbs.

Frequency definitions: Constantly (5.5+ hours per 8-hour day), Frequently (2.5–5.5 hours per 8-hour day), Occasionally (0–2.5 hours per 8-hour day). Partners must never lift beyond their own safe limit; assistance must be requested for heavy items.