Robson Ranch CFT - Cross Functional Lead - Full time

About the Role

As a Cross-Functional Lead, you'll lead a team and perform supervisory responsibilities, such as directing work, training, and developing Partners, while maintaining a total team mindset.

Responsibilities

• Carries out supervisory responsibilities in the absence of the Leader, including directing work, addressing complaints, resolving issues, and building/following up on plans and their execution.
• Trains Partners and may assist with work schedules for the department.
• Complies with Store and department SOPs, H-E-B policies, and applicable laws; ensures Partners comply as well.
• Performs cross-functional duties frequently.
• Provides and coaches superior customer service, answers customer questions, and assists with product selections using suggestive selling techniques and advanced product knowledge.
• Merchandises products effectively to build department sales.
• Ensures compliance with departmental and Store SOPs for food safety and sanitation, including receiving-related guidelines.
• Properly operates and maintains all equipment.

Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Requirements

• Minimum age requirement: 18+.
• Strong knowledge of departments, including quality standards, set-up, operation, cleaning, and maintenance of all equipment.
• Required knowledge of computer systems (Symbol, ACR, label machine).
• Strong planning, organizing, customer service, and interpersonal skills.
• Verbal and written communication skills, including the ability to write routine reports and correspondence, and speak effectively to Partners and customers.
• Ability to adapt to performing a wide range of duties across multiple departments and work well independently.
• Strong eye for detail.

Qualifications

• Associate’s Degree or equivalent from a two-year college or technical school; or 6+ months of related experience and/or training; or a combination of equivalent education/training.

Physical Demands & Working Conditions

Function in a fast-paced, retail environment, requiring detailed and precise tasks while working with customers and staying attentive to their needs. Work flexible schedules and perform the following physical tasks based on your department:

Bakery

• Constantly: reach at waist, grasp.
• Frequently: stand, walk, reach at shoulder, bend.
• Occasionally: sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder abduction.
• Occasionally exposed to wet, cold, hot conditions, loud noise.
• Demonstrate the ability to lift 50 lbs and manage in excess of 70 lbs.

Dairy / Frozen / Grocery / Market

• Constantly: reach at waist, grasp.
• Frequently: stand, walk.
• Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
• Occasionally exposed to wet, cold conditions, loud noise.
• Dairy: Demonstrate the ability to lift 40 lbs and manage in excess of 85 lbs.
• Frozen: Demonstrate the ability to lift 60 lbs and manage in excess of 75 lbs.
• Grocery: Demonstrate the ability to lift 50 lbs and manage in excess of 80 lbs.
• Market: Demonstrate the ability to lift 40 lbs and manage in excess of 40 lbs.

Deli

• Constantly: reach at waist, grasp.
• Frequently: stand, walk, stoop.
• Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
• Occasionally exposed to wet, cold, hot conditions, loud noise.
• Demonstrate the ability to lift 55 lbs and manage in excess of 65 lbs.

Cosmetics / Drugstore / General Merchandise

• Constantly: reach at waist, grasp.
• Frequently: stand, walk.
• Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
• Occasionally exposed to wet conditions, loud noise, ambient temperatures.
• Cosmetics: Demonstrate the ability to lift 45 lbs and manage in excess of 45 lbs.
• Drugstore: Demonstrate the ability to lift 15 lbs and manage in excess of 15 lbs.
• General Merchandise: Demonstrate the ability to lift 50 lbs and manage in excess of 45 lbs.

Floral

• Constantly: reach at waist, grasp.
• Frequently: stand, walk, exposed to cold conditions.
• Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
• Occasionally exposed to wet, cold, hot conditions, loud noise.
• Demonstrate the ability to lift 55 lbs and manage in excess of 45 lbs.

Gas Station

• Constantly: sit, reach at waist.
• Frequently: grasp.
• Occasionally: stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
• Demonstrate the ability to lift 40 lbs and manage in excess of 40 lbs.

Produce

• Constantly: reach overhead, reach at shoulder, reach at waist, pivot, grasp.
• Frequently: walk, reach at knee, reach at floor, stoop, squat, twist, push/pull with arms, pinch, perform fine motor movements.
• Occasionally: stand, bend, crouch, kneel, stair climb.
• Occasionally exposed to wet, cold, hot conditions, loud noise.
• Demonstrate the ability to lift 60 lbs and manage in excess of 75 lbs.

Seafood

• Constantly: reach at waist.
• Frequently: stand, walk, pivot, push/pull with arms, grasp, exposed to wet and cold.
• Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion.
• Occasionally exposed to hot conditions, loud noise, ambient temperatures.
• Demonstrate the ability to lift 50 lbs and manage in excess of 25 lbs.

Service

• Constantly: stand, walk, reach at waist, grasp.
• Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
• Occasionally exposed to cold, hot, loud noises, ambient temperatures, wet conditions.
• Demonstrate the ability to lift 50 lbs and manage in excess of 30 lbs.

Shelf Edge

• Constantly: reach at waist, grasp.
• Frequently: stand, walk.
• Occasionally: sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
• Occasionally exposed to cold, hot, loud noises, ambient temperatures, wet conditions.
• Demonstrate the ability to lift 50 lbs and manage in excess of 65 lbs.

Measurements noted are generally defined as: Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5-5.5 hours per 8-hour day; Occasionally: 0-2.5 hours per 8-hour day. Partners must never lift beyond their own safe lifting limit. If an item is too heavy, break it down or ask for assistance.