Robson Ranch Grocery - Lead - Full time

About the Role

As an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work and training/developing Partners.

Responsibilities

• Store Lead Operations / Training:
  • May serve as backup to Department Manager and typically works opposite shift to Manager
  • Helps prepare department work schedules
  • Carries out supervisory responsibilities in accordance with policies and applicable laws
  • Assists with inventory control; loads, unloads, and moves product
  • Trains Partners; directs work; addresses complaints; resolves issues; builds/follows up on production plans and their execution
  • Assists in all technical areas, as needed
  • Performs Representative/Specialist duties frequently
• Customer Service / Sales:
  • Provides/coaches on superior customer service
  • Takes orders from customers by telephone or in person
  • Answers customer questions regarding products; assists them with selections
  • Uses suggestive selling techniques and advanced product knowledge to meet customer needs and build department sales
  • Merchandises products effectively
• Food Safety:
  • Slices, packages, labels, rotates, and culls products for poor quality
  • Complies with department/Store operating procedures
  • Cleans/sanitizes sales floor, display cases, prep areas, and equipment
• Department-Specific Responsibilities:
  • Bakery:
    • Ensures/oversees effective production planning and execution of supporting processes
    • Assists in all technical areas (e.g., baking, frying, and decorating)
    • Culls bakery products for poor quality, expiration dates
    • Writes on cakes with icing per personalized customer requests
    • In stores with more than one Bakery Lead, serves as dedicated Lead for assigned Partners, processes, and responsibilities in either cake/tortilla production or scratch/baking/wrapping
  • Beauty:
    • Applies advanced knowledge of current trends in beauty for hair care, skin care, and makeup
  • Deli:
    • May oversee a specific area of the business: Service Case, Production, Cheese Shop, or Catering
    • Assists with inventory control, including planning portion of Fresh Production Planner (FPP); follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete
    • Assists with ordering and event order management (EOMs)
    • Assists with training on new systems, tools, processes, and product roll-outs; follows up with Partners as needed to reinforce or retrain
    • In stores with more than one Deli Lead, serves as dedicated Lead for assigned Partners, processes, and responsibilities in either back of the house or front of the house Deli operations
  • Prepared Foods:
    • Serves/packages products at customer's request
    • Educates customers on preparation/reheating instructions of prepared foods
    • Prepackages condiments (sauces, dressings) for prepared food items
    • Cuts, slices, dices, chops food in preparation for chef
  • Produce:
    • Lead (department): Performs lead responsibilities for the department and may serve as backup to Produce Manager
    • Lead (in-store production): Serves as dedicated lead over the in-store production work & Production Partners; spends majority of time with processing team engaged in Daily Sequence of Tasks
  • Texas Backyard:
    • Strong knowledge of nursery field
    • Strong knowledge of plant and chemical recommendations
    • Ability to complete Texas Nursery & Landscape Association training (H-E-B internal training)
    • Keeps up with current nursery field-related trends

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs.

Requirements

• Age Requirement: 18+
• Work Experience: 6+ months of related experience and/or training, or combination of equivalent education/training
• Education: Associate's degree (AA), or equivalent from two-year college or technical school
• Licenses/Certifications: Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training
• Knowledge/Skills/Abilities:
  • Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment
  • Ability to read and interpret documents (e.g., safety rules, operating/maintenance instructions, production planners, procedure manuals)
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or Partners
  • Ability to apply common sense/understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations
  • Communication and interpersonal skills

Physical Demands & Working Conditions

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General Physical Demands:
  • Function in a fast-paced, retail environment, in detailed and precise tasks
  • Work with Customers, staying attentive to their needs
  • Measurements for frequency: Constantly (5.5+ hours per 8-hour day), Frequently (2.5 - 5.5 hours per 8-hour day), Occasionally (0 - 2.5 hours per 8-hour day)
• Department-Specific Physical Demands:
  • Bakery:
    • Constantly: reach at waist, grasp
    • Frequently: stand, walk, reach at shoulder, bend
    • Occasionally: sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder abduction
    • Occasionally exposed to wet, cold, hot conditions, loud noise
    • Ability to lift 50 lbs, and manage in excess of 70 lbs
  • Beauty / Drugstore / General Merchandise:
    • Constantly: reach at waist, grasp
    • Frequently: stand, walk
    • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
    • Occasionally exposed to wet conditions, loud noise, ambient temperatures
    • Cosmetics: Ability to lift 45 lbs, and manage in excess of 45 lbs
    • Drugstore: Ability to lift 15 lbs, and manage in excess of 15 lbs
    • General Merchandise: Ability to lift 50 lbs, and manage in excess of 45 lbs
  • Dairy / Frozen / Grocery:
    • Constantly: reach at waist, grasp
    • Frequently: stand, walk
    • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
    • Occasionally exposed to wet, cold conditions, loud noise
    • Dairy: Ability to lift 40 lbs, and manage in excess of 85 lbs
    • Frozen: Ability to lift 60 lbs, and manage in excess of 75 lbs
    • Grocery: Ability to lift 50 lbs, and manage in excess of 80 lbs
  • Deli:
    • Constantly: reach at waist, grasp
    • Frequently: stand, walk, stoop
    • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
    • Occasionally exposed to wet, cold, hot conditions, loud noise
    • Ability to lift 55 lbs, and manage in excess of 65 lbs
  • Entertainment / Nature's Harvest:
    • Constantly: reach at waist, grasp
    • Frequently: stand, walk
    • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements