Robson Ranch Produce - Lead - Full time

Responsibilities

As an H‑E‑B Store Department Lead, you will lead a well‑stocked, well‑maintained department while providing superior customer service. You will also perform supervisory responsibilities such as scheduling work and training/developing Partners.

• Store Lead Operations / Training
  • May serve as backup to the Department Manager and typically works opposite shift to the Manager.
  • Help prepare department work schedules.
  • Carry out supervisory responsibilities in accordance with policies and applicable laws.
  • Assist with inventory control; load, unload, and move product.
  • Train Partners; direct work; address complaints; resolve issues; build and follow up on production plans and their execution.
  • Assist in all technical areas as needed.
  • Perform Representative / Specialist duties frequently.
• Customer Service / Sales
  • Provide and coach superior customer service.
  • Take orders from customers by telephone or in person.
  • Answer customer questions regarding products and assist with selections.
  • Use suggestive‑selling techniques and advanced product knowledge to meet customer needs and build department sales.
  • Merchandise products effectively.
• Food Safety
  • Slice, package, label, rotate, and cull products for poor quality.
  • Comply with department and store operating procedures.
  • Clean and sanitize sales floor, display cases, prep areas, and equipment.
• Additional Department‑Specific Responsibilities
  • Bakery: Ensure/oversee effective production planning and execution; assist in baking, frying, decorating; cull bakery products for quality/expiration; write on cakes per personalized requests; serve as dedicated lead for assigned partners and processes (cake/tortilla production or scratch/baking/wrapping) in stores with multiple bakery leads.
  • Beauty: Apply advanced knowledge of current hair‑care, skin‑care, and makeup trends.
  • Deli: May oversee a specific area (Service Case, Production, Cheese Shop, or Catering); assist with inventory control, Fresh Production Planner (FPP) functions, and Perpetual Adjustment Walks; assist with ordering and event order management; train on new systems, tools, processes, and product roll‑outs; serve as dedicated lead for assigned partners and processes (back‑of‑house or front‑of‑house) in stores with multiple deli leads.
  • Prepared Foods: Serve/package products at customer request; educate customers on preparation/reheating instructions; pre‑package condiments; cut, slice, dice, and chop food for chefs.
  • Produce: Lead the department; serve as backup to the Produce Manager; lead in‑store production and supervise Production Partners; spend the majority of time with the processing team on daily tasks.
  • Texas Backyard: Possess strong knowledge of the nursery field, plant and chemical recommendations; complete Texas Nursery & Landscape Association training; stay current on nursery‑related trends.

Qualifications & Key Requirements

• Age Requirement: 18+
• Knowledge / Skills / Abilities
  • Expert knowledge of department production stations, including quality standards, set‑up, operation, cleaning, and maintenance of all equipment.
  • Ability to read and interpret safety rules, operating/maintenance instructions, production planners, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or Partners.
  • Ability to apply common sense and follow written, oral, or diagram instructions.
  • Ability to solve problems involving several concrete variables in standardized situations.
  • Strong communication and interpersonal skills.
• Education
  • Associate’s degree (AA) or equivalent from a two‑year college or technical school, or 6+ months of related experience/training, or a combination of equivalent education and training.
• Licenses / Certifications
  • Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training.

Physical Demands & Working Conditions

The role functions in a fast‑paced retail environment and requires detailed, precise tasks. Partners must be able to lift and manage weights as specified for each department and may be exposed to various environmental conditions.

• Bakery: Constantly reach at waist, grasp; frequently stand, walk, reach at shoulder, bend; occasionally sit, reach overhead, reach at knee/floor, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder abduction; occasional exposure to wet, cold, hot conditions and loud noise; lift 50 lb, manage >70 lb.
• Beauty / Drugstore / General Merchandise: Constantly reach at waist, grasp; frequently stand, walk; occasional overhead/shoulder/knee/floor reach, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull, pinch, fine motor; occasional wet conditions, loud noise, ambient temperatures.
• Cosmetics: Lift 45 lb, manage >45 lb.
• Drugstore: Lift 15 lb, manage >15 lb.
• General Merchandise: Lift 50 lb, manage >45 lb.
• Dairy / Frozen / Grocery: Constantly reach at waist, grasp; frequently stand, walk; occasional overhead/shoulder/knee/floor reach, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull, pinch, fine motor; occasional wet, cold conditions, loud noise.
  • Dairy: Lift 40 lb, manage >85 lb.
  • Frozen: Lift 60 lb, manage >75 lb.
  • Grocery: Lift 50 lb, manage >80 lb.
• Deli: Constantly reach at waist, grasp; frequently stand, walk, stoop; occasional overhead/shoulder/knee/floor reach, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull, pinch, fine motor; occasional wet, cold, hot conditions, loud noise; lift 55 lb, manage >65 lb.
• Entertainment / Nature’s Harvest: Constantly reach at waist, grasp; frequently stand, walk; occasional overhead/shoulder/knee/floor reach, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull, pinch, fine motor; occasional loud noise.
  • Entertainment: Lift 45 lb, manage >55 lb.
  • Nature’s Harvest: Lift 60 lb, manage >55 lb.
• Floral: Constantly reach at waist, grasp; frequently stand, walk; frequent exposure to cold; occasional overhead/shoulder/knee/floor reach, bend, stoop, squat, crouch, kneel, ladder climb, pivot, twist, push/pull, pinch, fine motor; occasional wet, cold, hot conditions, loud noise; lift 55 lb, manage >45 lb.
• Seafood: Constantly reach at waist; frequently stand, walk, pivot, push/pull, grasp; frequent exposure to wet and cold; occasional overhead/shoulder/knee/floor reach, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, fine motor, cervical flexion; occasional hot conditions, loud noise, ambient temperatures; lift 50 lb, manage >25 lb.
• Showtime: Constantly stand, reach at waist, grasp; frequently stand, walk, pivot, push/pull, grasp; occasional overhead/shoulder/knee/floor reach, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, pinch, fine motor; occasional loud noise; lift 25 lb, manage >45 lb.
• Texas Backyard: Constantly reach at waist, grasp; frequently stand, walk; frequent exposure to ambient temperatures; occasional overhead/shoulder/knee/floor reach, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push/pull, pinch, fine motor; occasional wet conditions and loud noise; lift 65 lb, manage >65 lb.

Measurements are defined as: Constantly ≈ 5.5+ hours per 8‑hour day; Frequently ≈ 2.5‑5.5 hours; Occasionally ≈ 0‑2.5 hours. Partners must never lift beyond their safe lifting limit; items that are too heavy must be broken down or lifted with assistance. Reasonable accommodations may be made for individuals with disabilities.

Last revised: 9/1/2022