Robson Ranch CFT - Cross Functional Specialist - Full time

Responsibilities

• Provides excellent customer service; answers customer questions regarding products, takes orders, assists with product selection.
• Performs stocking and replenishment, product returns and rotation, product selection, service support, receiving and inventory accuracy, and additional duties across total Store, in multiple departments.
• Complies with Store and department SOPs, policies, and applicable laws.
• Gains knowledge of multiple departments; applies understanding of processes / policies.
• Uses suggestive selling techniques to meet customer needs and build department sales.
• Works a flexible schedule to accommodate shifts of different departments.
• Works as a Checker when not performing Cross Functional duties.
• Receives / ensures accuracy of all incoming loads (H-E-B, DSD).
• Ensures communication of vendor stock conditions / levels to appropriate parties.
• May step in in absence of the Lead; may train Partners on the team.
• Performs duties in technical or perishable areas such as bakery, floral, market, etc. and operate power equipment.
• Performs Cross Functional Rep duties as needed.

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: 1+ years of experience in H-E-B Store operations
• Required Knowledge/Skills/Abilities:
  • Knowledge of computer systems (Symbol, ACR, label machine)
  • Strong customer service and interpersonal skills
  • Verbal / written communication and reading skills
  • Planning and organizing skills
  • Ability to adapt quickly to performing a wide range of duties across multiple departments
  • Ability to work well independently
  • Strong eye for detail
• Education: HS Diploma or GED or equivalent
• Licenses/Certifications: Completion of Company Orientation and Safety Training

Physical Demands & Working Conditions

• Bakery: Constantly reach at waist, grasp; Frequently stand, walk; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs
• Dairy / Frozen / Grocery / Market: Constantly reach at waist, grasp; Frequently stand, walk; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold conditions, loud noise
• DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs
• FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs
• GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs
• MARKET: Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs
• Deli: Constantly reach at waist, grasp; Frequently stand, walk, stoop; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs
• Cosmetics / Drugstore / General Merchandise: Constantly reach at waist, grasp; Frequently stand, walk; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet conditions, loud noise, ambient temperatures
• COSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs
• DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs
• GM: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs
• Floral: Constantly reach at waist, grasp; Frequently stand, walk; Frequently be exposed to cold conditions; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs
• Gas Station: Constantly sit, reach at waist; Frequently grasp; Occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs
• Produce: Constantly reach overhead, reach at shoulder, reach at waist, pivot, grasp; Frequently walk, reach at knee, reach at floor, stoop, squat, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally stand, bend, crouch, kneel, stair climb; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs
• Seafood: Constantly reach at waist; Frequently stand, walk, pivot, push / pull with arms, grasp; Frequently be exposed to wet and cold; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion; Occasionally be exposed to hot conditions, loud noise, ambient temperatures; Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs
• Service: Constantly stand, walk, reach at waist, grasp; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions; Demonstrate the ability to lift 50 lbs, and manage in excess of 30 lbs
• Sale Edge: Constantly reach at waist, grasp; Frequently stand, walk; Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions; Demonstrate the ability to lift 50 lbs, and manage in excess of 65 lbs