Robson Ranch CFT - Cross Functional Lead - Full time

About the role

Carries out supervisory responsibilities in absence of Leader; trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on plans and their execution.

• Affords assistance with work schedules for department
• Complies with Store and department SOPs, H-E-B policies, and applicable laws; ensures Partners comply as well
• Performs Cross Functional duties frequently

Responsibilities

Provides / coaches on superior customer service; answers customer questions regarding products; assists them with selections; uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales; merchandises products effectively.

• Ensures compliance with departmental / Store SOPs for food safety and sanitation; ensures compliance with receiving-related guidelines / SOPs
• Operates and maintains all equipment

Qualifications & Key Requirements

• Age Requirement: 18+
• Knowledge/Skills/Abilities: Strong knowledge of departments, including quality standards, set-up, operation, cleaning, and maintenance of all equipment - Required; Knowledge of computer systems (Symbol, ACR, label machine) - Required; Strong planning and organizing skills - Required; Strong customer service and interpersonal skills - Required; Verbal / written communication and reading skills - Required; Ability to write routine reports and correspondence - Required; Ability to speak effectively to Partners and customers - Required; Ability to adapt to performing a wide range of duties across multiple departments - Required; Ability to work well independently - Required; Strong eye for detail - Required
• Education: Associate’s Degree or equivalent from two-year college or technical school; or 6+ months of related experience and / or training, or Combination of equivalent education / training
• Licenses/Certifications: Not specified

Physical Demands & Working Conditions

• Bakery: Constantly reach at waist, grasp; Frequently stand, walk; Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs
• Dairy / Frozen / Grocery / Market: Constantly reach at waist, grasp; Frequently stand, walk; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold conditions, loud noise; DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs; FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs; GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs; MARKET: Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs
• Deli: Constantly reach at waist, grasp; Frequently stand, walk; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs
• Cosmetics / Drugstore / General Merchandise: Constantly reach at waist, grasp; Frequently stand, walk; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet conditions, loud noise, ambient temperatures; COSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs; DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs; GM: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs
• Fresh Flowers: Constantly reach at waist; Frequently stand, walk; Frequently be exposed to cold conditions; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet and cold; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion; Occasionally be exposed to hot conditions, loud noise, ambient temperatures; Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs
• Gas Station: Constantly sit, reach at waist; Frequently grasp; Occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs
• Produce: Constantly reach overhead, reach at shoulder, reach at waist, pivot, grasp; Frequently walk, reach at knee, reach at floor, stoop, squat, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally stand, bend, crouch, kneel, stair climb; Occasionally be exposed to wet, cold, hot conditions, loud noises, ambient temperatures; Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs
• Seafood: Constantly reach at waist; Frequently stand, walk; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, cervical flexion; Occasionally be exposed to wet and cold; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion; Occasionally be exposed to hot conditions, loud noises, ambient temperatures; Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs
• Service: Constantly stand, walk, reach at waist, grasp; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions; Demonstrate the ability to lift 50 lbs, and manage in excess of 30 lbs
• Sell Edge: Constantly reach at waist, grasp; Frequently stand, walk; Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions; Demonstrate the ability to lift 50 lbs, and manage in excess of 65 lbs