Robson Ranch Grocery - Lead - Full time

About the role

The H-E-B Store Department Lead role involves leading a well-stocked, well-maintained department, providing superior customer service, and performing supervisory responsibilities.

Responsibilities

• May serve as backup to Department Manager and typically works opposite shift to Manager
• Helps prepare department work schedules
• Carries out supervisory responsibilities in accordance with policies and applicable laws
• Aids in inventory control; loads, unloads, and moves product
• Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
• Aids in all technical areas, as needed
• Performs Representative / Specialist duties frequently
• Provides / coaches on superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
• Merges with the store’s mission to provide exceptional customer service and support
• Merges with the store’s commitment to health and wellness
• Merges with the store’s dedication to community involvement
• Merges with the store’s focus on sustainability and environmental stewardship
• Merges with the store’s emphasis on employee development and growth
• Merges with the store’s commitment to diversity, equity, and inclusion
• Merges with the store’s focus on innovation and technology
• Merges with the store’s commitment to financial stability and profitability
• Merges with the store’s dedication to safety and security
• Merges with the store’s commitment to excellence in every aspect of the business

Requirements

• Age Requirement: 18+
• Knowledge/Skills/Abilities: Work Experience, Education, Communication and interpersonal skills, Physical Demands & Working Conditions

Qualifications & Key Requirements

• Work Experience: Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment
• Education: Associate's degree (AA), or equivalent from two-year college or technical school or 6+ months of related experience and / or training, or combination of equivalent education / training
• Licenses/Certifications: Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training