Robson Ranch Market - Lead - Full time

About the role

This position leads a well-stocked, well-maintained department, provides superior customer service, and performs supervisory responsibilities.

Responsibilities

• Store Lead Operations / Training: May serve as backup to Department Manager and typically works opposite shift to Manager. Helps prepare department work schedules. Carries out supervisory responsibilities in accordance with policies and applicable laws. Assists with inventory control; loads, unloads, and moves product. Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution. Assists in all technical areas, as needed.
• Customer Service / Sales: Provides / coaches on superior customer service. Takes orders from customers by telephone or in person. Answers customer questions regarding products; assists them with selections. Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales. Merchandises products effectively.
• Food Safety: Slices, packages, labels, rotates, and culls products for poor quality. Complies with department / Store operating procedures. Cleans / sanitizes sales floor, display cases, prep areas, and equipment.
• Bakery Additional Department-Specific Responsibilities / Pre-requisites: Ensures / oversees effective production planning and execution of supporting processes. Assists in all technical areas as needed (e.g., baking, frying, and decorating). Culls bakery products for poor quality, expiration dates. Writes on cakes with icing per personalized customer requests. Stores with more than one Bakery Lead. Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either cake / tortilla production or scratch / baking / wrapping as applicable by Store.
• Beauty: Applies advanced knowledge of current trends in beauty for hair care, skin care, and makeup. Deli: May oversee a specific area of the business: Service Case, Production, Cheese Shop or Catering. Assists with inventory control, including planning portion of Fresh Production Planner (FPP); follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete. Assists with ordering and event order management (EOMs). Assists with training on new systems, tools, processes, and product roll-outs; follows up with Partners as needed to reinforce or retrain. Stores with more than one Deli Lead. Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either back of the house or front of the house Deli operations as applicable by Store.
• Prepared Foods: Serves / packages products at customer's request. Educates customers on preparation / reheating instructions of prepared foods. Preparchives condiments (sauces, dressings) for prepared food items. Cuts, slices, dices, chops, food in preparation for chef.
• Produce Lead (department): Performs lead responsibilities for the department and may serve as backup to Produce Manager. Lead (in-store production): Serves as dedicated lead over the in-store production work & Production Partners. Spends majority of time with processing team engaged in Daily Sequence of Tasks.
• Texas Backyard: Strong knowledge of nursery field. Strong knowledge of plant and chemical recommendations. Ability to complete Texas Nursery & Landscape Association training (H-E-B internal training). Keeps up with current nursery field-related trends.

Qualifications & Key Requirements

• Age Requirement: 18+
• Knowledge/Skills/Abilities: Work Experience, Education, Licenses/Certifications, Communication and interpersonal skills, Physical Demands & Working Conditions.