Robson Ranch CFT - Cross Functional Specialist - Full time

About the role

As a Cross-Functional Specialist, you'll provide general customer service, check orders, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.

Responsibilities

• Provides excellent customer service; answers customer questions regarding products, takes orders, assists with product selection
• Performs stocking and replenishment, product returns and rotation, product selection, service support, receiving and inventory accuracy, and additional duties across total Store, in multiple departments
• Complies with Store and department SOPs, policies, and applicable laws
• Gains knowledge of multiple departments; applies understanding of processes / policies
• Uses suggestive selling techniques to meet customer needs and build department sales
• Works a flexible schedule to accommodate shifts of different departments
• Works as a Checker when not performing Cross Functional duties
• Receives / ensures accuracy of all incoming loads (H-E-B, DSD)
• Ensures communication of vendor stock conditions / levels to appropriate parties
• May step in in absence of the Lead; may train Partners on the team
• Performs duties in technical or perishable areas such as bakery, floral, market, etc. and operate power equipment
• Performs Cross Functional Rep duties as needed

Food Safety / Sanitation

• Ensures compliance with departmental / Store SOPs for food safety and sanitation; ensures compliance with receiving-related guidelines / SOPs
• Operates and maintains all equipment

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: 1+ years of experience in H-E-B Store operations
• Knowledge/Skills/Abilities:
  • Knowledge of computer systems (Symbol, ACR, label machine)
  • Strong customer service and interpersonal skills
  • Verbal / written communication and reading skills
  • Planning and organizing skills
  • Ability to adapt quickly to performing a wide range of duties across multiple departments
  • Ability to work well independently
  • Strong eye for detail
• Education: HS Diploma or GED or equivalent
• Licenses/Certifications: Completion of Company Orientation and Safety Training

Physical Demands & Working Conditions

• Function in a fast-paced, retail environment, requiring detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Perform the following, based on your Department:
• Bakery: Lift up to 45 lbs, manage up to 45 lbs
• Dairy / Frozen / Grocery / Market: Lift up to 80 lbs, manage up to 80 lbs
• Deli: Lift up to 65 lbs, manage up to 65 lbs
• Cosmetics / Drugstore / General Merchandise: Lift up to 45 lbs, manage up to 45 lbs
• Floral: Lift up to 45 lbs, manage up to 45 lbs
• Gas Station: Lift up to 40 lbs, manage up to 40 lbs
• Produce: Lift up to 75 lbs, manage up to 75 lbs
• Seafood: Lift up to 25 lbs, manage up to 25 lbs
• Service: Lift up to 30 lbs, manage up to 30 lbs
• Sale Edge: Lift up to 65 lbs, manage up to 65 lbs

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.