Robson Ranch Service - Cross Functional Rep - Part time

About the role

This role involves providing general customer service, answering customer questions, taking orders, assisting with product selection, and working across multiple departments including packaging, stocking, rotation, production, and sanitation.

Responsibilities

• Provides excellent customer service; answers customer questions regarding products, takes orders, assists with product selection
• Uses suggestive selling techniques to meet customer needs and build department sales
• Makes regular product announcements to inform customers
• Works a flexible schedule to accommodate shifts of different departments
• Performs duties in multiple departments, including technical or perishable areas such as bakery, floral, market, etc.
• Stocks and replenishes products, handles product returns and rotation, selects and merchandises products, culls, prices, and maintains displays and fixtures
• Buils, stocks, and maintains displays and fixtures
• Aids in inventory control; loads, unloads, and moves product
• Slices, packages, labels, rotates, merchandises, culls, and prices product
• Gains knowledge of multiple departments; applies understanding of processes/policies
• Complies with Store and department SOPs, policies, and applicable laws
• Works as a Checker when not performing Cross Functional duties

Food Safety / Sanitation

• Ensures compliance with departmental/Store SOPs for food safety and sanitation
• Operates and maintains all equipment
• Cleans/sanitizes sales floor, display cases, prep areas, and equipment

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: 6+ months of experience in H-E-B Store operations
• Knowledge/Skills/Abilities:
  • Knowledge of computer systems (Symbol, ACR, label machine)
  • Customer service and interpersonal skills
  • Verbal/written communication and reading skills
  • Ability to adapt to performing a wide range of duties across multiple departments
  • Ability to work autonomously
• Education: HS Diploma or GED or equivalent
• Licenses/Certifications: Completion of Company Orientation and Safety Training

Physical Demands & Working Conditions

• Demonstrates the ability to lift the following weights based on department:
• Bakery: 40 lbs, up to 85 lbs
• Frozen/Grocery/Market: 50 lbs, up to 80 lbs
• Deli: 55 lbs, up to 65 lbs
• Cosmetics/Drugstore/General Merchandise: 45 lbs, up to 45 lbs
• Floral: 55 lbs, up to 45 lbs
• Gas Station: 40 lbs, up to 40 lbs
• Produce: 60 lbs, up to 75 lbs
• Seafood: 50 lbs, up to 25 lbs
• Service: 50 lbs, up to 30 lbs
• Shelf Edge: 50 lbs, up to 65 lbs

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.