Robson Ranch Texas Backyard - Customer Service Rep - Part time

Responsibilities

• Stocks and rotates items as needed
• Aids with inventory control; loads, unloads, and moves product
• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Organizes merchandise on pallets to make the department presentable to the public
• Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
• Maintains standards in shrink, safety, inventory control, and sanitation
• Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
• Buils, stocks, maintains, and takes down store displays
• Performs the duties of Customer Service Assistant as needed

Customer Service

Provides superior customer service

Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise

Sales

Merchandises product effectively

Uses suggestive selling techniques to meet customer needs and build department sales

Food Safety / Sanitation

Cleans and sanitizes sales floor, display cases, prep areas, and equipment

Operates and maintains equipment safely

Complies with departmental SOPs and store operating procedures

Beauty

Additional Department-Specific Responsibilities / Pre-requisites:

• Knowledge of beauty and cosmetic aids
• Completion of Green Thumb training (H-E-B internal training)

Texas Backyard

Passion for outdoors

Knowledge in the audio / video field

Knowledge of specialty products, movies, music, electronics, and video games

Qualifications & Key Requirements

Age Requirement: 18+

• Knowledge/Skills/Abilities
• Work Experience
• Education
• Licenses/Certifications

• Strong customer service skills - Required
• Communication and interpersonal skills - Required
• Reading and writing skills - Required
• Planning and organizing skills - Required

Physical Demands & Working Conditions

• Function in a fast-paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Based on your Department:
• Beauty: Constantly* reach at waist, grasp Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements Occasionally* sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist Occasionally be exposed to cold, loud noise, and wet conditions Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs**
• Drugstore / General Merchandise: Constantly* reach at waist, pivot, grasp Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wrists Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist Occasionally be exposed to cold, loud noise, and wet conditions Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**
• Grocery: Constantly* reach at waist, pivot, grasp Frequently stand, walk, reach at shoulder, reach at knee, reach at floor, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist Occasionally be exposed to cold conditions Occasionally be exposed to loud noise, and wet conditions Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs**
• Texas Backyard: Constantly* reach at waist, grasp Frequently stand, walk Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet conditions and loud noise Frequently be exposed to ambient temperatures Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs**
• Healthy Living: Constantly* stand, reach at shoulder, reach at waist, pivot, grasp, pinch Frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion Occasionally bend, crawl, climb stairs, twist, push / pull with arms, perform fine motor movements Occasionally be exposed to cold, loud noise, and wet conditions Must be able to lift 50 lbs, and manage in excess of 50 lbs**

Last revised

6/1/2019