Robson Ranch Grocery - Customer Service Rep - Part time

Responsibilities

• Stocks and rotates items as needed
• Aids with inventory control; loads, unloads, and moves product
• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Organizes merchandise on pallets to make the department presentable to the public
• Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
• Maintains standards in shrink, safety, inventory control, and sanitation
• Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
• Buils, stocks, maintains, and takes down store displays
• Performs the duties of Customer Service Assistant as needed

Customer Service

Provides superior customer service

Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise

Sales

Merchandises product effectively

Uses suggestive selling techniques to meet customer needs and build department sales

Food Safety / Sanitation

• Cleans and sanitizes sales floor, display cases, prep areas, and equipment
• Operates and maintains equipment according to departmental SOPs and store operating procedures
• Complies with departmental SOPs and store operating procedures

Beauty

Additional Department-Specific Responsibilities / Pre-requisites:

• Knowledge of beauty and cosmetic aids
• Completion of Green Thumb training (H-E-B internal training)

Texas Backyard

• Passion for outdoors
• Ability to complete Green Thumb training (H-E-B internal training)

Entertainment

• Knowledge in the audio / video field
• Knowledge of specialty products, movies, music, electronics, and video games