San Angelo 02 (Sherwood Way/Houston Harte)- RX Tech - Pharmacy Tech - Full time

About the role

As an H‑E‑B Pharmacy Tech, you'll work in a team environment, helping ensure we exceed patient expectations while delivering excellent, accurate, and efficient services.

Responsibilities

• Role models and provides superior customer service and service standards.
• Promotes and embodies “Greet, Ask & Thank” and H‑E‑B telephone strategies.
• Manages exception station; solves third‑party issues.
• Receives and processes written prescriptions from customers using RxEVO; verifies complete patient information, inputs it into the computer system, processes third‑party prescriptions, and manages adjudication review.
• Coordinates Rx screening events, flu shot scheduling, immunization scheduling, and future events; may be responsible for other Professional Services activities as required.
• Maintains H‑E‑B Rx screener status and participates in screening events.
• Assists with pharmacy‑operations‑related tasks such as responding to recalls, off‑site record storage, DSD reconciliation, out‑of‑date/dead stock returns, department communications, and others as needed.
• Orders and manages inventory; processes invoices daily in a timely manner.
• Reviews Warehouse and DSD orders; checks deliveries for accuracy, notifies H‑E‑B/DSD vendor of discrepancies, and makes necessary adjustments.
• Maintains automated prescription processing equipment (e.g., Kirby Lester, ScriptPro) including calibration, maintenance, stocking, and proper report execution.
• Applies computer troubleshooting and prescription application overview.
• Processes RxIMS reports (count compliance, no‑location inventory, order overrides, etc.).
• Performs prescription assembly with Kirby Lester, ScriptPro, and other tools; hand‑counts controlled medications; measures liquids; reconstitutes antibiotics; verifies and labels prescriptions using a 7‑point check.
• Ensures privacy and confidentiality of Personal Health Information (PHI) as required by HIPAA and follows proper procedures for prescription delivery to patients.
• Ensures compliance with Central Fill check‑in procedures.
• Participates in and ensures Pharmacy Partner compliance with ORT, 5‑S, and Pharmacy Standards Review.
• Ensures proper return‑to‑stock (RTS) procedures are followed and is responsible for organization and presentation of pharmacy shelves.
• Supports Pharmacy Manager in facility and office maintenance and upkeep; ensures 5‑S compliance.
• Performs other assigned duties as needed.

Qualifications

• Age requirement: 18 years or older.
• 3 + years of pharmacy experience preferred; 1 + year as an active retail Certified Pharmacy Technician.
• Working knowledge of all pharmacy‑related management tasks and the H‑E‑B RxEVO system.
• Understanding of H‑E‑B Pharmacy Standard Operating Procedures (SOPs).
• Advanced communication skills, including advanced telephone etiquette.
• Intermediate computer skills: MS Office, Windows, and H‑E‑B related systems/applications (RxEVO, RxIMS, PartnerNet, Workforce Manager).
• Mathematical skills for calculating measurements.
• Ability to manage multiple priorities and shift focus between tasks.
• Ability to maintain composure in high‑stress situations.
• Self‑starter; able to work with little direct supervision.
• Team‑oriented mindset and openness to cross‑training.
• High school diploma, GED, or equivalent.
• Active State of Texas registration as a Certified Pharmacy Technician (CPhT); maintain certification with 20 hours of continuing education every 2 years and recertify 60 days prior to expiration.
• Certification as an H‑E‑B Pharmacy Technician and RxEVO certification.
• Successful completion of all required training (e.g., H‑E‑B Screener certification, Advanced Cash Register (ACR), HIPAA, FWA, MethGuard, Diversity, Company orientation, applicable modules for Pharm Tech and PCR, etc.).

Physical Demands & Working Conditions

• Function in a fast‑paced, retail, office environment.
• Work rotating shifts to meet business needs, including nights and weekends.
• Stand for extended periods (up to 12 hours).
• Regularly lift 30 lb or more.
• Use arms/hands in repetitive motion requiring hand/finger dexterity.
• Meet specific vision requirements, including close vision and color vision.