San Angelo 02 (Sherwood Way/Houston Harte) Service - Cross Functional Rep - Part time

About the Role

As a Cross-Functional Representative, you'll provide general customer service, work on the front end, and collaborate across multiple departments in packaging, stocking, rotation, production, and sanitation duties.

Responsibilities

• Customer Service / Sales / Stocking:
  • Provides excellent customer service; answers customer questions regarding products, takes orders, and assists with product selection.
  • Uses suggestive selling techniques to meet customer needs and build department sales.
  • May make regular product announcements to inform customers.
  • Works a flexible schedule to accommodate shifts in different departments.
  • Performs duties in multiple departments, including technical or perishable areas such as bakery, floral, and market.
  • Builds, stocks, and maintains displays and fixtures.
  • Assists with inventory control; loads, unloads, and moves products.
  • Slices, packages, labels, rotates, merchandises, culls, and prices products.
  • Gains knowledge of multiple departments and applies understanding of processes and policies.
  • Complies with Store and department SOPs, policies, and applicable laws.
  • For the Service cross-functional team, works as a Checker when not performing Cross-Functional duties.
• Food Safety / Sanitation:
  • Ensures compliance with departmental and Store SOPs for food safety and sanitation.
  • Properly operates and maintains all equipment.
  • Cleans and sanitizes sales floor, display cases, prep areas, and equipment.

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: 6+ months of experience in H-E-B Store operations
• Required Knowledge/Skills/Abilities:
  • Knowledge of computer systems (Symbol, ACR, label machine)
  • Customer service and interpersonal skills
  • Verbal/written communication and reading skills
  • Ability to adapt to performing a wide range of duties across multiple departments
  • Ability to work autonomously
• Education: HS Diploma or GED or equivalent
• Licenses/Certifications: Completion of Company Orientation and Safety Training

Physical Demands & Working Conditions

The physical demands and working conditions vary by department. Below are general requirements, with specific details for each department:

• General Requirements:
  • Function in a fast-paced, retail environment, requiring detailed and precise tasks.
  • Work with customers, staying attentive to their needs.
  • Work flexible schedules to accommodate differing department shifts.
• Department-Specific Physical Demands:
  • Bakery: Constantly reach at waist, grasp. Frequently stand, walk, reach at shoulder, bend. Occasionally perform other movements. Lift 50 lbs, manage in excess of 70 lbs.
  • Dairy / Frozen / Grocery / Market: Constantly reach at waist, grasp. Frequently stand, walk. Occasionally perform other movements. Lift and manage weights vary by department.
  • Deli: Constantly reach at waist, grasp. Frequently stand, walk, stoop. Occasionally perform other movements. Lift 55 lbs, manage in excess of 65 lbs.
  • Cosmetics / Drugstore / General Merchandise: Constantly reach at waist, grasp. Frequently stand, walk. Occasionally perform other movements. Lift and manage weights vary by department.
  • Floral: Constantly reach at waist, grasp. Frequently stand, walk. Occasionally perform other movements. Lift 55 lbs, manage in excess of 45 lbs.
  • Gas Station: Constantly sit, reach at waist. Frequently grasp. Occasionally perform other movements. Lift 40 lbs, manage in excess of 40 lbs.
  • Produce: Constantly reach overhead, reach at shoulder, reach at waist, pivot, grasp. Frequently walk, reach at knee, reach at floor, stoop, squat, twist, push/pull with arms, pinch, perform fine motor movements. Occasionally perform other movements. Lift 60 lbs, manage in excess of 75 lbs.
  • Seafood: Constantly reach at waist. Frequently stand, walk, pivot, push/pull with arms, grasp. Occasionally perform other movements. Lift 50 lbs, manage in excess of 25 lbs.
  • Service: Constantly stand, walk, reach at waist, grasp. Occasionally perform other movements. Lift 50 lbs, manage in excess of 30 lbs.
  • Shelf Edge: Constantly reach at waist, grasp. Frequently stand, walk. Occasionally perform other movements. Lift 50 lbs, manage in excess of 65 lbs.

While there may be exceptions, the measurements noted are generally defined as: Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5–5.5 hours per 8-hour day; Occasionally: 0–2.5 hours per 8-hour day. It is the employee's responsibility to never lift beyond their own safe lifting limit. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.