San Angelo 02 (Sherwood Way/Houston Harte) Texas Backyard - Customer Service Rep - Part time

Job Summary

As a Customer Service Representative, you'll be responsible for providing a well‑stocked and well‑maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

Key Responsibilities & Essential Functions

• Stocking: stocks and rotates items as needed; assists with inventory control; loads, unloads, and moves product; organizes, cleans, and prepares back area for the night crew and incoming trucks; organizes merchandise on pallets to make the department presentable to the public; ensures integrity of shelf tags and signage, may create/prepare signage as needed; maintains standards in shrink, safety, inventory control, and sanitation; checks shipments for out‑of‑date and damaged product to ensure freshness and quality; builds, stocks, maintains, and takes down store displays; performs duties of Customer Service Assistant as needed.
• Customer Service: provides superior customer service; answers customer questions regarding products and assists them with selections; helps customers locate store merchandise.
• Sales: merchandises product effectively; uses suggestive selling techniques to meet customer needs and build department sales.
• Food Safety / Sanitation: cleans and sanitizes sales floor, display cases, prep areas, and equipment; properly handles and maintains the operation of all equipment; complies with departmental SOPs and store operating procedures.
• Department‑Specific Responsibilities / Pre‑requisites:
  • Beauty: knowledge of beauty and cosmetic aids.
  • Drugstore / General Merchandise: prepares tags and signs as needed.
  • Grocery: organizes, cleans, and prepares back area for the night crew and incoming trucks; prepares tags and signs as needed.
  • Texas Backyard: passion for outdoors; ability to complete Green Thumb training (H‑E‑B internal training).
  • Entertainment: knowledge in the audio/video field; knowledge of specialty products, movies, music, electronics, and video games.

Qualifications & Key Requirements

• Age Requirement: 18+
• Education: High school diploma or GED (or equivalent).
• Knowledge/Skills/Abilities: strong customer service skills; required communication and interpersonal skills; required reading and writing skills; required planning and organizing skills.
• Licenses/Certifications: completion of Company Orientation and Safety Training upon hire.

Physical Demands & Working Conditions

Function in a fast‑paced, retail environment, performing detailed and precise tasks while working with customers and staying attentive to their needs.

Physical requirements vary by department. The following outlines the typical motions, exposures, and lifting capabilities for each department (constants are defined as 5.5+ hours per 8‑hour day, frequently 2.5‑5.5 hours, occasionally 0‑2.5 hours):

• Beauty: constantly reach at waist, grasp; frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements; occasionally sit, reach overhead, reach floor, bend, squat, crouch, kneel, climb stairs/ladders, twist, push/pull with arms; occasional exposure to cold, loud noise, wet conditions; lift 30 lb, manage > 30 lb.
• Drugstore / General Merchandise: constantly reach at waist, pivot, grasp; frequently stand, walk, reach at shoulder/knee, stoop, push/pull with arms, pinch, fine motor movements, ulnar/radial deviation, extend/flex wrists; occasionally sit, reach overhead/floor, bend, squat, crouch, kneel, climb stairs/ladders, twist; occasional exposure to cold, loud noise, wet conditions; lift 55 lb, manage > 65 lb.
• Grocery: constantly reach at waist, pivot, grasp; frequently stand, walk, reach at shoulder/knee, stoop, push/pull with arms, pinch, fine motor movements, ulnar/radial deviation, extend/flex wrists; frequently exposed to cold; occasionally sit, reach overhead/floor, bend, squat, crouch, kneel, climb stairs/ladders, twist; occasional exposure to loud noise, wet conditions; lift 65 lb, manage > 135 lb.
• Texas Backyard: constantly stand, reach at waist, grasp; frequently stand, walk; occasionally reach overhead/shoulder/knee/floor, bend, stoop, squat, crouch, kneel, climb stairs/ladders, pivot, twist, push/pull with arms, pinch, fine motor movements; occasional exposure to wet conditions and loud noise; frequent exposure to ambient temperatures; lift 65 lb, manage > 65 lb.
• Healthy Living: constantly stand, reach at shoulder/waist, pivot, grasp, pinch; frequently walk, reach overhead/knee/floor, stoop, squat, crouch, kneel, cervical flexion; occasionally bend, crawl, climb stairs, twist, push/pull with arms, fine motor movements; occasional exposure to cold, loud noise, wet conditions; lift 50 lb, manage > 50 lb.