San Antonio 52 (Culebra/211) Texas Backyard - Customer Service Rep - Part time

Responsibilities

Job Summary: As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service.

• Stocking: Stocks and rotates items as needed; assists with inventory control; loads, unloads, and moves product; organizes, cleans, and prepares back area for the night crew and incoming trucks; organizes merchandise on pallets to make the department presentable to the public; ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed; maintains standards in shrink, safety, inventory control, and sanitation; checks shipments for out-of-date and damaged product to ensure freshness and quality of products; builds, stocks, maintains, and takes down store displays; performs the duties of Customer Service Assistant as needed.
• Customer Service: Provides superior customer service; answers customer questions regarding products and assists them with selections; helps customers locate store merchandise.
• Sales: Merchandises product effectively; uses suggestive selling techniques to meet customer needs and build department sales.
• Food Safety / Sanitation: Cleans and sanitizes sales floor, display cases, prep areas, and equipment; properly handles and maintains the operation of all equipment; complies with departmental SOPs and store operating procedures.
• Additional Department-Specific Responsibilities / Pre-requisites:
  • Beauty: Knowledge of beauty and cosmetic aids.
  • Drugstore / General Merchandise: Prepares tags and signs as needed.
  • Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks; prepares tags and signs as needed.
  • Texas Backyard: Passion for outdoors; ability to complete Green Thumb training (H-E-B internal training).
  • Entertainment: Knowledge in the audio / video field; knowledge of specialty products, movies, music, electronics, and video games.

Qualifications & Key Requirements

Age Requirement: 18+

• Work Experience: Knowledge/Skills/Abilities: Strong customer service skills; Required Communication and interpersonal skills; Required Reading and writing skills; Required Planning and organizing skills.
• Education: HS Diploma or GED (or equivalent) Required.