Salesforce Production Support Analyst

How You’ll Help Move Us Forward

• Serve as the first point of contact for Salesforce production issues, responding to and triaging incoming support requests.
• Perform initial troubleshooting, validate reported issues, and escalate to Level 2/3 support when necessary.
• Resolve routine issues within defined SLAs and maintain clear documentation of root causes and resolutions.
• Participate in recurring Production Support triage and case review meetings to ensure timely progress on open items.
• Assist users with functional inquiries, navigation questions, and basic Salesforce usage problems.
• Execute user account setup, deactivation, and access adjustments in accordance with security and compliance standards.
• Maintain roles, profiles, and permission sets to support business operations with minimal friction.
• Support new-user onboarding by providing guidance and configuration assistance as needed.
• Investigate and correct data discrepancies, missing relationships, or validation issues identified through user reports and monitoring.
• Perform basic data updates, including record type changes, field corrections, and bulk edits when appropriate.
• Aid in data validation and functional checks following deployments, imports, or scheduled data loads.
• Support cross-team data triage efforts by tracking issue assignments and coordinating with data owners.
• Monitor Salesforce batch jobs, scheduled tasks, and integrations for failure conditions or unexpected behavior.

What Makes You Stand Out

• Ability to work effectively in a team environment.
• Two or more years of experience in Level 1 Production Support/ Customer Support roles.
• Previous experience with Salesforce or any comparable CRM application (SAP, Peoplesoft, etc).
• Achieved or in the process of earning Salesforce certifications.
• Highly driven and able to self-manage in a fast-paced environment.

Experience and Education

• Bachelor's Degree in a technical discipline or equivalent work experience.

Base Pay Range

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Benefits

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents.
• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off.
• Paid Parental Leave as well as an Adoption Assistance Program.
• Competitive 401k savings plan with company match and an additional contribution regardless of participation.

EEO Statement

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.