Salesforce Analyst
Tata Consultancy Services · Addison, TX · 4 days ago
SalesFull-time
Core Responsibilities
- Create reports
- Enhance user experience
- Support system adoption
Requirement Gathering & Documentation
- Elicit, analyze, and document business requirements
- Turn business requirements into technical specs and user stories
System Configuration & Optimization
- Configure Salesforce (reports, dashboards, workflows, fields, page layouts)
- To improve efficiency
Stakeholder Communication
- Act as the liaison between business users and IT teams
- Manage expectations and priorities
Testing & Training
- Perform User Acceptance Testing (UAT)
- Conduct training for end-users
- To ensure high adoption rates
Data Analysis & Maintenance
- Ensure data integrity within the Salesforce platform
- Provide insights to leadership
Skills
- Deep knowledge of Salesforce configuration, standard objects, reports, and dashboards
- Ability to analyze business processes and identify areas for improvement
- Strong verbal and written skills for technical documentation and stakeholder management
- Experience working in Agile or Waterfall methodologies
- Often, a Salesforce Administrator certification is required, and a Salesforce Business Analyst certification is preferred
Pay
$110,000 - $125,000 per year