Salesforce Support Analyst

About the role

The role involves managing the billing process and ensuring accuracy through the AIA Billing system. It also includes managing customer payments and processing payroll.

Responsibilities

• Manage AIA Billing process; utilizing customer payment methods to ensure timely and accurate payments.
• Process payroll for multiple states, ensuring compliance with labor laws and regulations.
• Handle customer inquiries regarding payments and provide support to resolve issues.
• Ensure all transactions are processed accurately and efficiently, maintaining high levels of customer satisfaction.

Requirements

• Required Technical Skills:
• Minimum 2 years of Salesforce Admin experience (junior admin preferred / entry-level is okay)
• Must have hands-on backend experience, including:
• User setup & administration
• Permission sets & profiles
• Data loads & data augmentation
• Familiarity with Error Messaging in Salesforce
• Excel (Intermediate Level Required):
• Use of formulas (e.g., vLookups, XLOOKUP preferred)
• Creating and using pivot tables
• Proper filtering & sorting techniques
• Understanding Excel mechanics (e.g., ensuring new columns are properly filtered to avoid data misalignment)
• Nice to Have Skills:
• Service Now Ticketing System experience
• Experience with tools like:
• ZoomInfo
• Salesloft

Benefits

• Medical, dental, vision insurance benefits
• 401K
• Monetary bonuses

Pay

$30-33 per hour depending on experience

Schedule

Hybrid Schedule