Salesforce Analyst

About the role

Gogo is seeking a talented and experienced Salesforce Analyst to join our dynamic team. In this role you will play a vital role in optimizing our business processes by providing administrative and technical support for our Salesforce ecosystem. This role is a critical liaison between our technical teams and end-users, ensuring that our Salesforce platform is leveraged to its full potential to meet company goals. The ideal candidate is a hands-on and detail-oriented individual with a strong understanding of Salesforce best practices and a proactive mindset.

Responsibilities

• Act as the primary point of contact for end-users, providing ongoing support and troubleshooting to resolve day-to-day technical and usability issues
• Work closely with cross-functional teams to identify, document, scope, and implement improvements that align Salesforce with company goals
• Manage and develop reports, dashboards, and other data visualization tools
• Partner with architects and developers to test and validate new functionality before deployment, including participation in User Acceptance Testing (UAT)
• Assist in the training of new users and help grow the Salesforce.com skill set across the organization
• Help develop and maintain training materials, user guides, and best-practice documentation
• Handle all basic administrative functions including user account maintenance, roles, profiles, permission sets, and system maintenance
• Perform routine internal system audits and help prepare for system upgrades
• Create and customize objects, fields, formula fields, page layouts, record types, validation rules, and approval processes to improve user experience and productivity

Requirements

• Bachelor's Degree in Computer Science, Information Technology, a related field, or equivalent combination of education and experience
• 3-5+ years of hands-on experience as a Salesforce Administrator
• Salesforce Certified Platform Administrator is strongly preferred

Skills

• Strong analytical mindset with the ability to navigate ambiguity, solve complex problems, and execute scalable solutions
• Experience with data management, including data imports/exports, data quality, and data migration
• Excellent verbal and written communication skills with a proven ability to collaborate effectively in cross-functional teams

Preferred Skills

• Salesforce Certified Business Analyst, Salesforce Certified Platform Administrator II
• Familiarity and experience with third-party application integrations
• Experience in developing training materials and conducting user training sessions
• Exposure to working in Agile delivery environments

Pay

Base Pay: $76,000.00 - $95,000.00 USD Annual

Target Annual Short-Term Incentive Bonus Plan: 5% of Annualized Base Pay

Eligible for Incentive Stock Program

Benefits

• Medical, dental, and vision coverage with plans that fit each employee’s needs
• Immediate vesting 401k plan
• Paid time off and volunteer time off
• Employee Stock Purchase Plan