Salesforce Analyst

About the role

Gogo is seeking a talented and experienced Salesforce Analyst to join our dynamic team. In this role you will play a vital role in optimizing our business processes by providing administrative and technical support for our Salesforce ecosystem. This role is a critical liaison between our technical teams and end-users, ensuring that our Salesforce platform is leveraged to its full potential to meet company goals. The ideal candidate is a hands-on and detail-oriented individual with a strong understanding of Salesforce best practices and a proactive mindset.

How you will make a difference

• Act as the primary point of contact for end-users, providing ongoing support and troubleshooting to resolve day-to-day technical and usability issues
• Work closely with cross-functional teams to identify, document, scope, and implement improvements that align Salesforce with company goals
• Manage and develop reports, dashboards, and other data visualization tools
• Partner with architects and developers to test and validate new functionality before deployment, including participation in User Acceptance Testing (UAT)
• Assist in the training of new users and help grow the Salesforce.com skill set across the organization
• Help develop and maintain training materials, user guides, and best-practice documentation
• Handle all basic administrative functions including user account maintenance, roles, profiles, permission sets, and system maintenance
• Perform routine internal system audits and help prepare for system upgrades
• Create and customize objects, fields, formula fields, page layouts, record types, validation rules, and approval processes to improve user experience and productivity

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, a related field, or equivalent combination of education and experience
• 3-5+ years of hands-on experience as a Salesforce Administrator
• Salesforce Certified Platform Administrator is strongly preferred

Required skills, talents, & experience

• Strong analytical mindset with the ability to navigate ambiguity, solve complex problems, and execute scalable solutions
• Experience with data management, including data imports/exports, data quality, and data migration
• Excellent verbal and written communication skills with a proven ability to collaborate effectively in cross-functional teams

Preferred skills

• Salesforce Certified Business Analyst, Salesforce Certified Platform Administrator II
• Familiarity and experience with third-party application integrations
• Experience in developing training materials and conducting user training sessions
• Exposure to working in Agile delivery environments

Pay

Base Pay 76,000.00 - 95,000.00 USD Annual

Benefits

Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee's needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan.