Production Support Analyst

About the role

We are looking for a Production Support Analyst to join our client's team in Charlotte, NC. We are seeking someone with excellent written and verbal communication skills, an energetic personality, good follow-up, and a curious nature that drives problem-solving. A financial background is desired.

Core Services

• Consulting and Advisory
• Managed Services
• Alumni Graduate Program
• Alumni Pro Program

Responsibilities

• Platform & Reliability Engineering
• Service Transition & Operational Readiness
• Observability & Stability
• Chaos Engineering & Continuous Improvement

Required Experience

• Range from juniors with 3-5 years experience to mid range, 10+ years.
• Service management experience, payments knowledge and tech wise knowledge on framework such as springboot, mongodb, kakfa, Kubernetes/ CI/CD pipelines
• Hands on experience with UNIX, SQL to assist with troubleshooting
• Knowledge of Automation Related activities using scripting languages such as Python, Bash, Perl, Ruby
• Excellent analytical and communication skills
• Ability to prioritize and willingness to take ownership
• Problem solving mindset and solution enabler
• Great Problem trouble shooting skills

At mthree

We take great pride in celebrating the diversity of each individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies, and we're proud to provide an environment where all our colleagues can flourish.