Salesforce Effectiveness Manager (Pharma Experience REQUIRED)

Key Responsibilities

• Serve as the primary business point of contact between internal stakeholders and external vendors.
• Partner with commercial, sales, and operations teams to understand business needs and translate requirements into actionable vendor deliverables.
• Evaluate vendor recommendations and provide strategic guidance based on business objectives and data insights.
• Manage vendor relationships, ensuring timely execution of deliverables and alignment with business requirements.
• Create executive-level PowerPoint presentations, reports, and business reviews for leadership audiences.
• Present key findings, recommendations, and performance updates to stakeholders throughout the year.
• Develop data-driven insights and analyses outside of existing sales effectiveness tools.
• Collaborate across commercial operations, sales leadership, and business teams to drive informed decision-making.
• Track and respond to operational requests and issues through ServiceNow and other business processes as needed.

Required Qualifications

• Bachelor's degree or equivalent experience.
• Experience in Sales Force Effectiveness (SFE), Commercial Operations, Sales Operations, or related functions.
• Consulting experience supporting commercial, pharmaceutical, or life sciences organizations.
• Strong understanding of sales performance metrics, KPIs, and business analytics.
• Demonstrated experience managing vendor relationships and influencing business outcomes.
• Advanced PowerPoint skills with experience creating executive-ready presentations from complex data sets.
• Advanced Excel skills, including: Pivot Tables, VLOOKUP/XLOOKUP, complex formulas, data analysis and reporting.
• Experience using Power BI dashboards and reporting tools.
• Strong communication, presentation, stakeholder management, and facilitation skills.
• Ability to independently analyze data and translate findings into actionable business recommendations.

Preferred Qualifications

• Pharmaceutical or life sciences industry experience.
• Familiarity with Sales Compass or similar commercial effectiveness platforms.
• Experience using ServiceNow or similar ticketing systems.
• Background supporting sales force optimization, incentive compensation, territory alignment, or commercial analytics initiatives.