Salesforce Business Analyst

About the role

Ampcus Inc. is seeking a Salesforce Business Analyst with 3-5 years of experience focused on Sales and Service Cloud. The ideal candidate will have a strong background in business processes, reporting, and analytics.

Responsibilities

• Translate business needs into scalable Salesforce reporting solutions, dashboards, and KPIs for sales and service teams.
• Collaborate with stakeholders to gather requirements, document user stories, and create detailed functional specifications for reports and dashboards.
• Design, build, and maintain Salesforce reports, dashboards, and advanced reports to track pipeline, opportunities, case volumes, SLA metrics, and customer satisfaction.
• Configure and optimize Sales and Service Cloud objects, fields, validation rules, and security permissions to ensure accurate data capture for reporting.
• Create data models and data quality controls, perform data cleansing.
• Onboard and train end-users on new and updated reports and dashboards.
• Partner with IT and data analytics teams to integrate Salesforce data with external systems as needed for comprehensive reporting.
• Create and maintain documentation, including data dictionaries, report catalogs, and governance policies.
• Stay current with Salesforce releases and best practices, assessing impact on reporting capabilities and driving continuous improvement.

Requirements

• Strong communication, problem-solving, and facilitation skills, with the ability to translate technical concepts for non-technical stakeholders.

Qualifications

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field.
• Experience with Salesforce Sales and Service Cloud.
• Knowledge of business process modeling, data analysis, and reporting tools.
• Ability to work independently and collaboratively in a dynamic team environment.

Skills

• Proficiency in Salesforce administration and development.
• Experience with data modeling and data quality control.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Benefits

• Flexible work schedule.
• Professional development opportunities.
• Competitive compensation package.

Pay

$80,000 - $100,000 annually based on experience.

Schedule

Hybrid work arrangement with 40 hours per week, split between remote and office work.