Salesforce Business Analyst

Duties & Responsibilities

• Reviews, analyzes, evaluates, and prioritizes business and user needs.
• Triage user requests and tickets, assign priority and severity, and communicate effectively to all stakeholders.
• Maintain and prioritize CRM inbox communications.
• Draft and send communications to users and specific audiences related to business process upgrades, timelines, system changes, or anything relevant to the system.
• Formulates systems to parallel overall business strategies.
• Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc.
• Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
• Prepare and document Functional and Technical Specifications for reporting and data warehouse work.
• Aid with business warehouse/intelligence support and enhancements.
• Aid in developing and drafting RFPs.
• Aid in deployment and management of end-user reporting tools and platforms.
• Work with IT and business project teams to understand reporting and data warehousing requirements and propose solutions.
• Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all solutions.
• Reviews, analyzes, and evaluates business systems and user needs.
• Formulates systems to parallel overall business strategies.

Requirements

• 5+ years of experience as a Business Analyst.
• Experience as a BA working with applications built on Salesforce.
• QA/Testing Experience.

Desired Skills

• Local, State, or Federal government experience.
• Azure Devops.
• FedRAMP.
• PiHIA.
• Nice CXone or other contact center suite.
• Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective.
• Familiar with industry standard (including Legacy, Core, and Emerging technologies), business process mapping, and reengineering.
• A certain degree of creativity and latitude is required.
• Has knowledge of commonly used concepts, practices, and procedures within a particular field.
• Familiar with relational database concepts, and client-server concepts.
• Ability to organize, evaluate, and present information effectively.
• Ability to analyze, synthesize, and evaluate a variety of data for use in program development and analysis.

Other Desired Skills

• Technologically savvy.
• Strong training and technical assistance skills.
• Excellent oral and written communication skills.
• Highly organized and detail oriented.