Salesforce Business Analyst

A Little More About The Role

We're looking for a Salesforce Business Analyst to bridge the gap between our business stakeholders and engineering teams. This role requires translating user needs into clear, actionable requirements.

Responsibilities

• Document Salesforce processes in Lucid to provide business context to engineering teams
• Analyze current state and requested requirements to document detailed business requirements
• Demonstrate standard Salesforce features and solutions built for Gravie
• Recommend CRM industry best practices to enhance user experience and reporting features
• Write user stories in Jira with sable AC by working with Quality Assurance
• Identify and communicate dependencies between stories in and out of the Salesforce backlog
• Manage priority of the backlog in Jira
• Manage communication and deadlines to deliver solutions on time
• Verify requirement delivery to coordinate story acceptance
• Coordinate UAT sign and release communications with business partners
• Support questions from production users
• Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic, and outcome oriented

Requirements

• Bachelor’s Degree or equivalent
• 5 years of substantial experience in sales, marketing, and service processes and software solution delivery as a Business Analyst or Product Manager
• 3 years of experience with Salesforce and Jira
• History of tracking and tracing requirements through complex processes and multi-layered projects
• Excellent communication skills
• Demonstrated success getting results through collaboration

Qualifications

• Naturally curious
• Detail-oriented
• Energized by turning ambiguous requests into precise, scable user stories

Skills

• Strong business analysis instincts

Benefits

• Alternative medicine coverage
• Flexible PTO
• Paid parental leave
• Paid holidays
• 401k program
• Transportation perks
• Education reimbursement
• Paid paw-ternity leave

Pay

$84,539 - $112,719

Schedule

Not specified