SalesForce Business Analyst

About the role

Pinnacle Method Consulting is dedicated to helping job seekers achieve their career goals by connecting them with top-tier opportunities. We are a consulting firm that sources and verifies roles directly from premier employers, focusing on providing comprehensive solutions rather than just staffing.

Responsibilities

• Work with Business and technology partners to Define, document and translate business requirements into detailed functional specifications, considering non-functional requirements.
• Research and analyze current state system capabilities and define technology solutions options and recommendations.
• Document in the form of epics, stories, wireframes, business rules, and acceptance criteria. Ensure stories are "ready" for upcoming sprints.
• Aid testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.
• Contribute to project management activities such as: scoping and estimating project efforts, identifying risks and recommending mitigation measures, communicating activity status, as well as escalating and communicating possible issues.
• Participate in quality management reviews, including designs, prototypes and other requirements work products.
• Work closely with stakeholders to determine solutions, assess impact to existing work processes and systems, and pinpoint how to manage integration.
• Provide operational and process-related analysis and support.
• Respect existing processes and standards including requirements management and project management disciplines, technology delivery and business technology architecture, escalating issues as needed.
• Gain knowledge in own area, stay abreast of technology trends and developments, develop expertise in WIPRO services, applications, infrastructure, analytical tools and techniques, business domains and their products and services.
• Support a positive work environment that promotes services to the business, quality, innovation and teamwork and ensure timely communication of issues/points of interest.
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency.
• Illustrate the five key guiding principles: Adopt an enterprise-wide approach, ensure secure and stable operations, automate and modernize systems, focus on delivery outcomes and foster speed.

Requirements

• Bachelor's degree with more than 7-8 years relevant experience as a Salesforce Business Analyst professional.
• Experience with Salesforce Commerce cloud.
• Commitment to applying advanced to expert knowledge of business technology delivery practices and standards and related expertise, including design, development, testing and project management.
• Advanced to expert knowledge of system analysis process and techniques, as well as system components, functionality, interfaces, data flows and business rules.
• Ability to work independently as the senior or lead system analyst and coach or guide team.
• Experience and comfort level acting as a subject matter expert and consultant.

Qualifications

• Preferred Salesforce Certified Administrator