Salesforce Business Analyst

Location: Syracuse, New York

About the Role

The Salesforce Business Analyst will partner with Solution Architects to translate Manufacturing Cloud requirements into actionable deliverables. This role ensures standard capabilities are implemented without introducing unnecessary customizations, driving efficiency across core sales and service processes.

Responsibilities

• Translate Salesforce Manufacturing Cloud requirements into clear user stories, data mappings, and acceptance criteria.
• Work across pipeline forecasting, quoting, case management, email-to-case, and sales processes to capture business needs.
• Collaborate with Solution Architects to design and implement standard Manufacturing Cloud features.
• Ensure solutions align with business objectives while avoiding nonstandard or custom scope.
• Knowledge of development tools and processes to aid in formulating use cases and designing project requirements.
• Coordinate with business stakeholders to identify business requirements and translate them into scalable Salesforce solutions.
• Conduct workshops and discussions with business owners to understand existing processes, pain points, and ideal state scenarios.
• Define process optimization opportunities, roadmap, and backlog.
• Manage various Salesforce projects, including gathering information, planning, and executing projects.
• Formulate and maintain Salesforce solution documentation (e.g., process flows, data models, and technical specifications).
• Work with the design team to ensure the most significant business operations are addressed.
• Familiarity with backlog grooming, process attributes review, and approval process.
• Excellent knowledge of Scrum, Agile, Jira, and Confluence.
• Salesforce implementation experience across the whole Software Development Lifecycle (SDLC).
• Work with QA and Development teams to make them aware of end-to-end flow and process.
• Review and approval for Test Scripts, Test Cases, and Test results.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field.
• 5 to 7 years of experience as a Business Analyst.
• Salesforce certifications (Administrator, Business Analyst, or Consultant preferred).
• Familiarity with Manufacturing Cloud modules and standard Salesforce processes.
• Experience working with Agile/Scrum methodologies.
• Strong track record of delivering clear requirements and supporting successful implementations.

Skills

• Primary Skills:
  • Strong knowledge of Salesforce Manufacturing Cloud capabilities.
  • Expertise in requirements gathering, user story creation, and data mapping.
  • Experience with sales processes, pipeline forecasting, quoting, and service processes (case management, email-to-case).
  • Ability to partner with architects and technical teams to deliver scalable solutions.
• Secondary Skills:
  • Excellent communication and stakeholder management skills.
  • Analytical mindset with strong problem-solving abilities.
  • Documentation and reporting proficiency for clear project deliverables.
  • Adaptability to evolving business needs and Salesforce releases.

Benefits

• Comprehensive Medical Plan covering Medical, Dental, and Vision.
• Short-Term and Long-Term Disability Coverage.
• 401(k) Plan with Company match.
• Life Insurance.
• Vacation Time, Sick Leave, Paid Holidays.
• Paid Paternity and Maternity Leave.

Pay

The range displayed reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location, job level, and additional factors including job-related skills, experience, and relevant education or training. Actual compensation will be dependent upon skills, experience, performance, and internal equity. Other forms of compensation may include an annual performance-based bonus, sales incentive pay, and other forms of bonus or variable compensation.