Salesforce Business Analyst

About the role

NPR is seeking a strategic and collaborative Salesforce Business Analyst to join a dedicated team focused on innovating and maintaining our enterprise Salesforce CRM. The role is based out of our Washington, D.C. office, but the employee may choose to work on a remote basis from a location that NPR approves.

Responsibilities

• Elicitation & Scoping: Facilitate collaborative workshops with stakeholders across NPR to elicit, analyze, and document business processes and functional requirements.
• User Story Creation: Author clear, actionable user stories, acceptance criteria, and comprehensive process maps to guide development efforts.
• Roadmap Alignment: Partner closely with Product Managers to evaluate incoming business requests, assess strategic value, and prioritize the Salesforce backlog.
• Solution Design Collaboration: Collaborate with Senior Salesforce Administrators and Developers to design scalable solutions that optimize platform capabilities while safeguarding data model integrity.
• Impact & Dependency Analysis: Partner with technical teams to assess how new requirements affect existing platform architectures, upstream/downstream integrations, and dependent business systems.
• UAT & Enablement Leadership: Design user acceptance testing (UAT) scripts, coordinate testing cycles, and author end-user training materials to ensure seamless feature adoption.
• Project Delivery Coordination: Serve as a functional lead on project teams, tracking project health, proactively managing delivery timelines, and keeping key stakeholders aligned.
• Governance & Best Practices: Promote platform standards and Salesforce-native best practices across cross-divisional teams to minimize technical debt.
• Relationship Management: Cultivate trusted partnerships with internal departments and cross-functional technology peers, fostering an environment of collaboration and mutual support.

Requirements

• Experience: Minimum of four (4) years of dedicated experience in business analysis, requirements translation, and functional design within the Salesforce ecosystem.
• Platform Knowledge: Solid working knowledge of core Salesforce capabilities, configuration options, security models, and declarative automation tools.
• Project Delivery: Demonstrated success leading or driving functional phases of cross-functional Salesforce projects from discovery through to deployment.
• Stakeholder Facilitation: Proven ability to facilitate requirements-gathering sessions with non-technical business partners and translate operational needs into technical specifications.
• Platform Certification: Salesforce Certified Business Analyst certification.

Preferred Qualifications

• Industry Experience: Experience working with the Nonprofit Success Pack (NPSP) or deep familiarity with non-profit donor engagement and CRM processes.
• Ecosystem Tools: Familiarity with Salesforce Marketing Cloud, integrations, or related digital communication components.

Education Requirements

• Bachelor's degree in Information Systems, Business Administration, or a related field, OR equivalent hands-on professional work experience.

Compensation

The U.S.-based anticipated salary range for this opportunity is $85,500 - $105,000 plus benefits.