Salesforce Application Architect

Role Overview

We are looking for a passionate and seasoned Salesforce CRM Application Architect who can lead the design and architecture for next-generation Member Engagement capabilities on our Salesforce platform. Reporting to the Director of Member Engagement CRM, the technology leader in this role will provide thought, technology engineering, architecture, delivery and operational leadership for all our lines of businesses.

Responsibilities

• Lead, evaluate and provide technical and architectural guidance to team members.
• Facilitates technical design discussions with various teams.
• Reviews developer’s proposed design and architecture on day-to-day basis on highly complex and rapidly evolving Member CRM product on Salesforce platform.
• The design and implementation of multiple complex system integrations and Salesforce features.
• Working collaboratively with enterprise architecture team to ensure that the proposed solution is aligned with enterprise architecture direction.
• Ensure team and solutions follow AmeriHealth SDLC practices, Standards and Enterprise Architecture guidelines.
• Lead solution architecture for application enhancements.
• Analyzes and reduces complex problems into simple, manageable components.
• Carries out systematic problem identification, analysis, and resolution.
• Design, develop, code and test programs from specifications.
• Effectively composes technical and non-technical documents such as design specifications, operation guides, process flows, and other technical schematics.
• Ensure the Salesforce solutions adherence to Salesforce CoE standards.
• Evaluates technical performance challenges and recommends tuning solutions.
• Participate in agile development methodology to drive the outcomes.
• Collaborate and engage with key IT stakeholders and business leaders in the organization regularly.
• Maintain team awareness of information security requirements and scalability issues during design and development.
• Provide updates to the Director and other IS and Business Leadership on progress, risks, and barriers of development efforts.
• Lead and mentor a team of Salesforce developers, ensuring appropriate resource allocation and output at all times.
• Contribute to the Salesforce strategic vision and roadmap for the evolution of Salesforce.

Requirements

• At least ten (10)+ years of relevant work experience in Applications design, development and architect roles.
• At least six (6)+ years in architecting or a Salesforce CRM ecosystem, with extensive experience in transforming and implementing large scale programs for enterprises on the Salesforce platform as well as Sales Cloud, Service Cloud, Health Cloud, Experience Cloud.
• Experience in Health Cloud for the Healthcare Payer or Life Sciences industries with knowledge of business capabilities, business processes and workflows in the areas of Omni-Channel Contact Center, Member Services and Medical Management is preferred.
• Deep technical experience in managing development activities leveraging Salesforce technologies like Apex, Lightning Web Components (LWC), Salesforce Open CTI, Salesforce Mobile, SSO, Platform Events, REST and SOAP APIs.
• Well experienced in future state architecture and roadmap planning with focus on intake planning for competing business imperatives.
• Experience developing and operating business capabilities utilizing Omni Studio, Data mask, Einstein AI capabilities, Shield, Tableau CRM and other AppExchange products like Conga, Odaseva etc.
• Prior experience in establishing Salesforce integrations with upstream/downstream applications leveraging industry standard integration patterns, techniques and tools (e.g. MuleSoft, Apigee, IBM MQ, IBM DataStage, CTI etc.).
• Prior experience in managing the application delivery lifecycle functions for the Salesforce CRM ecosystem from ideation through planning, design, development, testing and rollout phases under different SDLC methodologies (e.g. Agile, Waterfall .etc.), development of custom forms and intelligent workflows with integrations.
• Prior experience in managing a 7x24 Production operations for the Salesforce application inclusive of Application administration, Application monitoring, Capacity Planning, Production incident management, Application Release Management, Change Management, Security patching functions, with knowledge of deployment tools, processes and best practices.
• Bachelor’s degree or Equivalent in Engineering, Information Systems, Computer Science, Business or Life Sciences; Master’s degree preferred.

Skills And Abilities

• Strong understanding of Salesforce technologies and best practices.
• Experience with Salesforce Application and System architect certification.
• Excellent communication and collaboration skills.
• Ability to manage multiple projects and prioritize tasks effectively.
• Proven ability to lead and mentor a team.
• Strong analytical and problem-solving skills.
• Knowledge of Salesforce CoE standards and best practices.
• Experience with agile development methodologies.
• Experience with Salesforce integrations and API development.
• Experience with Salesforce data masking and Einstein AI capabilities.
• Experience with Salesforce mobile and open CTI.
• Experience with Salesforce security and compliance.
• Experience with Salesforce release management and change management.
• Experience with Salesforce capacity planning and incident management.
• Experience with Salesforce deployment tools and processes.
• Experience with Salesforce AppExchange products.
• Experience with Salesforce industry-standard integration patterns and tools.
• Experience with Salesforce SDLC methodologies.
• Experience with Salesforce custom forms and workflows.
• Experience with Salesforce data masking and Einstein AI capabilities.
• Experience with Salesforce security and compliance.
• Experience with Salesforce release management and change management.
• Experience with Salesforce capacity planning and incident management.
• Experience with Salesforce deployment tools and processes.
• Experience with Salesforce AppExchange products.
• Experience with Salesforce industry-standard integration patterns and tools.
• Experience with Salesforce SDLC methodologies.
• Experience with Salesforce custom forms and workflows.
• Experience with Salesforce data masking and Einstein AI capabilities.
• Experience with Salesforce security and compliance.
• Experience with Salesforce release management and change management.
• Experience with Salesforce capacity planning and incident management.
• Experience with Salesforce deployment tools and processes.
• Experience with Salesforce AppExchange products.
• Experience with Salesforce industry-standard integration patterns and tools.
• Experience with Salesforce SDLC methodologies.
• Experience with Salesforce custom forms and workflows.
• Experience with Salesforce data masking and Einstein AI capabilities.
• Experience with Salesforce security and compliance.
• Experience with Salesforce release management and change management.
• Experience with Salesforce capacity planning and incident management.
• Experience with Salesforce deployment tools and processes.
• Experience with Salesforce AppExchange products.
• Experience with Salesforce industry-standard integration patterns and tools.
• Experience with Salesforce SDLC methodologies.
• Experience with Salesforce custom forms and workflows.
• Experience with Salesforce data masking and Einstein AI capabilities.
• Experience with Salesforce security and compliance.
• Experience with Salesforce release management and change management.
• Experience with Salesforce capacity planning and incident management.
• Experience with Salesforce deployment tools and processes.
• Experience with Salesforce AppExchange products.
• Experience with Salesforce industry-standard integration patterns and tools.
• Experience with Salesforce SDLC methodologies.
• Experience with Salesforce custom forms and workflows.
• Experience with Salesforce data masking and Einstein AI capabilities.
• Experience with Salesforce security and compliance.
• Experience with Salesforce release management and change management.
• Experience with Salesforce capacity planning and incident management.
• Experience with Salesforce deployment tools and processes.
• Experience with Salesforce AppExchange products.
• Experience with Salesforce industry-standard integration patterns and tools.
• Experience with Salesforce SDLC methodologies.
• Experience with Salesforce custom forms and workflows.
• Experience with Salesforce data masking and Einstein AI capabilities.
• Experience with Salesforce security and compliance.
• Experience with Salesforce release management and change management.
• Experience with Salesforce capacity planning and incident management.
• Experience with Salesforce deployment tools and processes.
• Experience with Salesforce AppExchange products.
• Experience with Salesforce industry-standard integration patterns and tools.
• Experience with Salesforce SDLC methodologies.
• Experience with Salesforce custom forms and workflows.
• Experience with Salesforce data masking and Einstein AI capabilities.
• Experience with Salesforce security and compliance.
• Experience with Salesforce release management and change management.
• Experience with Salesforce capacity planning and incident management.
• Experience with Salesforce deployment tools and processes.
• Experience with Salesforce AppExchange products.
• Experience with Salesforce industry-standard integration patterns and tools.
• Experience with Salesforce SDLC methodologies.
• Experience with Salesforce custom forms and workflows.
• Experience with Salesforce data masking and Einstein AI capabilities.
• Experience with Salesforce security and compliance.
• Experience with Salesforce release management and change management.
• Experience with Salesforce capacity planning and incident management.
• Experience with Salesforce deployment tools and processes.
• Experience with Salesforce AppExchange products.
• Experience with Salesforce industry-standard integration patterns and tools.
• Experience with Salesforce SDLC methodologies.
• Experience with Salesforce custom forms and workflows.
• Experience with Salesforce data masking and Einstein AI capabilities.
• Experience with Salesforce security and compliance.
• Experience with Salesforce release management and change management.
• Experience with Salesforce capacity planning and incident management.
• Experience with Salesforce deployment tools and processes.
• Experience with Salesforce AppExchange products.
• Experience with Salesforce industry-standard integration patterns and tools.
• Experience with Salesforce SDLC methodologies.
• Experience with Salesforce custom forms and workflows.
• Experience with Salesforce data masking and Einstein AI capabilities.
• Experience with Salesforce security and compliance.
• Experience with Salesforce release management and change management.
• Experience with Salesforce capacity planning and incident management.
• Experience with Salesforce deployment tools and processes.
• Experience with Salesforce AppExchange products.
• Experience with Salesforce industry-standard integration patterns and tools.
• Experience with Salesforce SDLC methodologies.
• Experience with Salesforce custom forms and workflows.
• Experience with Salesforce data masking and Einstein AI capabilities.
• Experience with Salesforce security and compliance.
• Experience with Salesforce release management and change management.
• Experience with Salesforce capacity planning and incident management.
• Experience with Salesforce deployment tools and processes.
• Experience with Salesforce AppExchange products.
• Experience with Salesforce industry-standard integration patterns and tools.
• Experience with Salesforce SDLC methodologies.
• Experience with Salesforce custom forms and workflows.
• Experience with Salesforce data masking and Einstein AI capabilities.
• Experience with Salesforce security and compliance.
• Experience with Salesforce release management and change management.
• Experience with Salesforce capacity planning and incident management.
• Experience with Salesforce deployment tools and processes.
• Experience with Salesforce AppExchange products.
• Experience with Salesforce industry-standard integration patterns and tools.
• Experience with Salesforce SDLC methodologies.
• Experience with Salesforce custom forms and workflows.
• Experience with Salesforce data masking and Einstein AI capabilities.
• Experience with Salesforce security and compliance.
• Experience with Salesforce release management and change management.
• Experience with Salesforce capacity planning and incident management.
• Experience with Salesforce deployment tools and processes.
• Experience with Salesforce AppExchange products.
• Experience with Salesforce industry-standard integration patterns and tools.
• Experience with Salesforce SDLC methodologies.
• Experience with Salesforce custom forms and workflows.
• Experience with Salesforce data masking and Einstein AI capabilities.
• Experience with Salesforce security and compliance.
• Experience with Salesforce release management and change management.
• Experience with Salesforce capacity planning and incident management.
• Experience with Salesforce deployment tools and processes.
• Experience with Salesforce AppExchange products.
• Experience with Salesforce industry-standard integration patterns and tools.
• Experience with Salesforce SDLC methodologies.
• Experience with Salesforce custom forms and workflows.
• Experience with Salesforce data masking and Einstein AI capabilities.
• Experience with Salesforce security and compliance.
• Experience with Salesforce release management and change management.
• Experience with Salesforce capacity planning and incident management.
• Experience with Salesforce deployment tools and processes.
• Experience with Salesforce AppExchange products.
• Experience with Salesforce industry-standard integration patterns and tools.
• Experience with Salesforce SDLC methodologies.
• Experience with Salesforce custom forms and workflows.
• Experience with Salesforce data masking and Einstein AI capabilities.
• Experience with Salesforce security and compliance.
• Experience with Salesforce release management and change management.
• Experience with Salesforce capacity planning and incident management.
• Experience with Salesforce deployment tools and processes.
• Experience with Salesforce AppExchange products.
• Experience with Salesforce industry-standard integration patterns and tools.
• Experience with Salesforce SDLC methodologies.
• Experience with Salesforce custom forms and workflows.
• Experience with Salesforce data masking and Einstein AI capabilities.
• Experience with Salesforce security and compliance.
• Experience with Salesforce release management and change management.
• Experience with Salesforce capacity planning and incident management.
• Experience with Salesforce deployment tools and processes.
• Experience with Salesforce AppExchange products.
• Experience with