Sales Support Specialist (Temporary)

About the role

The Sales Support Specialist serves as the primary point of contact for customer service inquiries related to medical supply orders, resolving issues such as lost or delayed shipments, incorrect or damaged items, and missing products. They prioritize urgent requests that may affect patient care, coordinate with logistics, purchasing, QA, and sales team to expedite resolutions, and provide proactive communication updates to customers and internal teams. They also document and manage customer complaints in accordance with regulatory procedures, maintain accurate records in CRM or quality systems, escalate product quality concerns or regulatory issues appropriately, identify trends, and support continuous improvement initiatives. Additionally, they partner with warehouse and supply chain teams to resolve fulfillment issues.

Responsibilities

• Serve as the primary point of contact for customer service inquiries related to medical supply orders.
• Resolve issues such as lost or delayed shipments, incorrect or damaged items, and missing products.
• Prioritize urgent requests that may affect patient care.
• Coordinate with logistics, purchasing, QA, and sales team to expedite resolutions.
• Provide proactive communication updates to customers and internal teams.
• Document and manage customer complaints in accordance with regulatory procedures.
• Maintain accurate records in CRM or quality systems.
• Escalate product quality concerns or regulatory issues appropriately.
• Identify trends and support continuous improvement initiatives.
• Partner with warehouse and supply chain teams to resolve fulfillment issues.

Requirements

• Customer service experience is preferred but not required.
• Preferred 1 – 3 years of relevant work experience in: sales support, customer service, order management or similar.
• HS Diploma or equivalent.
• Familiarity with CRM systems a plus.
• Strong communication, organizational, and problem-solving skills.

Qualifications

• Employing over 7,000 people in more than 20 countries, Halma has major operations in the UK, mainland Europe, the USA and Asia Pacific.
• Halma is listed on the London Stock Exchange (LON: HLMA) and is a constituent of the FTSE 100 index.

Skills

• Customer service experience is preferred but not required.
• Preferred 1 – 3 years of relevant work experience in: sales support, customer service, order management or similar.
• HS Diploma or equivalent.
• Familiarity with CRM systems a plus.
• Strong communication, organizational, and problem-solving skills.

Benefits

• Hybrid working schedule based out of the Malvern, PA office.

Pay

• Hourly position with working hours varying between 8:30AM-5:00PM, Monday through Friday.

Schedule

• Hybrid working schedule based out of the Malvern, PA office.

Company Information

Keeler is a global market leader in the world of eyecare, with over a century of industry expertise. The highly-trusted Keeler brand supports our consistent revenue growth. We actively foster a diverse, inclusive work environment and continuously seek to drive sustainability across our organisation. Keeler is a part of Halma, a global group of life-saving technology companies focused on growing a safer, cleaner, healthier future for everyone, every day. Halma is listed on the London Stock Exchange (LON: HLMA) and is a constituent of the FTSE 100 index.