Sales Support Specialist

Cargo Floor

About the role

This position serves as a primary point of contact for customers regarding orders, inquiries, and product information. It involves supporting the sales team with administrative and operational activities, processing customer orders accurately and efficiently, preparing quotations, sales documentation, and customer correspondence. The role also includes coordinating with production, logistics, and finance teams to ensure timely order fulfillment, monitoring order status, and proactively communicating updates to customers. Maintaining accurate customer records and sales data within company systems, assisting with resolving customer issues, and supporting sales reporting and other departmental administrative tasks are also part of the responsibilities.

Responsibilities

• Serve as a primary point of contact for customers regarding orders, inquiries, and product information.
• Support the sales team with administrative and operational activities.
• Process customer orders accurately and efficiently.
• Prepare quotations, sales documentation, and customer correspondence.
• Cook up with production, logistics, and finance teams to ensure timely order fulfillment.
• Maintain accurate customer records and sales data within company systems.
• Assist with resolving customer issues and ensuring a high level of customer satisfaction.
• Support sales reporting and other departmental administrative tasks.
• Contribute to continuous improvement initiatives within the sales support process.

Requirements

• Bachelor's degree in Business Administration, Sales, or a related field.
• 2+ years of experience in sales support, customer service, inside sales, or a similar role.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook.
• Strong attention to detail and commitment to providing exceptional customer service.

Qualifications

• Nice-to-haves: Experience with ERP and CRM systems, experience in manufacturing, transportation, or industrial equipment industries, familiarity with order management and logistics processes, fluency in Spanish or another European language.

Skills

• Nice-to-haves: Experience with ERP and CRM systems, experience in manufacturing, transportation, or industrial equipment industries, familiarity with order management and logistics processes, fluency in Spanish or another European language.

Benefits

• Nice-to-haves: Health, Dental & Vision Insurance – discussable, 401(k) Retirement Plan – discussable, Paid Time Off (PTO) – including vacation days, personal days, and paid holidays, Professional Development – opportunities for training and career growth, Stable Industry Leader – work for a globally recognized manufacturer serving customers worldwide, Collaborative Team Environment – work closely with sales, operations, logistics, and customer service teams, Growth Potential – opportunities to expand responsibilities and advance within the organization, Work-Life Balance – fixed daytime schedule with evenings and weekends free.

Pay

• Nice-to-haves: Health, Dental & Vision Insurance – discussable, 401(k) Retirement Plan – discussable.

Schedule

• Nice-to-haves: Fixed daytime schedule with evenings and weekends free.

Hiring Process

After reviewing applications, selected candidates will be invited for an initial phone or in-person interview. Final candidates may be asked to complete a short practical assignment relevant to the role.