Customer Support Specialist (Temporary)

Position Summary

The Customer Support Specialist (Temporary) will be responsible for working with families to coordinate the logistics of their student athletes' on-campus experience and support them in the onboarding and arrival process.

Position Responsibilities

• Effectively communicate with clients about requirements and expectations for their training experience
• Identify and sell add-on products such as transportation, gear packages, off-campus trips etc., as well as upgrading their current training program
• Determine customer needs and expectations while making expert recommendations to maximize the customer's experience
• Properly and effectively use the necessary CRM software to track pipeline, sales, scheduled follow-ups and record of pertinent notes for each customer
• Manage new camp enrollees, current campers, post-camp concerns/questions
• Act as a liaison and point of contact between staff and campers specifically when they have concerns about the overall training experience before, during, and after time on campus
• Demonstrate product knowledge in all areas of the camp program, sports, & IMG campus
• Manage time effectively, meeting personal, and company goals and working effectively with other members of the advisor team
• Provide support for Camp Advisors including adding products, completing email requests, providing solutions to concerns
• Manage the general Camp Service email and phone line to fulfill customer request
• Provide coverage during check-ins to answer questions and assist with sales needs
• Adhere to all company policies, procedures, and business ethic codes

Knowledge, Skills And Abilities

• Sports Marketing, Sports Management, Hospitality or related business degree
• Provides a world-class customer experience to IMG Academy camper’s and their family
• General knowledge of sports
• Experience with high-volume calling
• Experience with MS Office, Outlook, or CRM System
• Desire to work collaboratively with colleagues
• Excellent written and verbal communication skills
• Attention to detail
• Bilingual (Spanish, Japanese, Chinese)

Physical Demands And Work Environment

• Ability to work flexible hours to include nights, weekends and holidays is required

Background Requirements

• Requires a background check upon offer
• Requires a drug test upon offer