Customer Support Specialist

About the role

Tvh Parts Co. is seeking a Customer Support Representative to join their dynamic team. The role involves solving customer inquiries, entering orders and returns, and providing exceptional service.

Responsibilities

• Solving customer inquiries about price, delivery, and part specifications.
• Entering orders and return authorizations via phone and email.
• Developing working relationships with departments across the company.
• Aiding in special projects to grow sales revenue.
• Responding promptly and professionally to customer inquiries via phone, email, and chat.
• Providing accurate information regarding product specifications, availability, pricing, and order status.
• Processing orders, returns, and exchanges efficiently and accurately in accordance with company policies and procedures.
• Proactively identifying and resolving customer concerns and issues to ensure customer satisfaction.
• Collaborating with internal teams including sales, logistics, and technical support to address customer needs effectively.
• Maintaining up-to-date knowledge of company products, services, and promotions.
• Contributing to continuous improvement initiatives by providing feedback on processes and systems.

Requirements

• A minimum of 2 years of experience serving customers via phone and email.
• Proven experience in a customer service or support role, preferably within a sales-oriented environment.
• Knowledge and competence in Microsoft Office and/or Google Suite.
• Experience with order entry and navigating websites.
• Ability to organize, prioritize, and multi-task in a fast-paced, changing environment to meet customer demands.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with customers and internal stakeholders.
• A positive attitude, strong work ethic, and a passion for delivering outstanding customer service.

Qualifications

• Knowledge of the material handling and industrial equipment industries.
• Understanding of company products, services, and promotions.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.

Skills

• Customer service skills.
• Technical knowledge of company products and services.
• Microsoft Office and/or Google Suite proficiency.
• Order entry and website navigation skills.
• Communication and interpersonal skills.

Benefits

• Tuition reimbursement.
• 401(k) match up to 6%.
• On-site preschool, restaurant, fitness/social area, employee gardens, and regular team get-togethers.
• Hybrid work schedule.
• Professional development opportunities, including access to LinkedIn Learning and in-house/external training courses.
• Easily accessible office location.