Customer Support Specialist

Location: Virginia Beach, Virginia

Job Type: Full-time

About the role

Kotarides Property Management is seeking a highly motivated individual to serve as a Customer Support Specialist. The role works closely with multiple departments to handle centralized processes including Call Scoring, inbound resident call volume, property support, customer relationship management (CRM), and data entry. The specialist must be highly organized, detail‑oriented, and able to multi‑task.

Responsibilities

• Handle inbound resident call volume, including maintenance requests, over‑the‑phone payments, and provide backup for all other call‑center volume.
• Manage resident and prospect correspondence via email.
• Perform data entry, serving as backup for all call‑center services.
• Conduct call scoring for leasing, customer service, and collections calls.
• Assist in training new personnel, when applicable.

Qualifications

• Call‑center or property‑management experience preferred.
• Computer skills: Microsoft Office and Yardi.
• Strong collaboration abilities.
• Positive, motivated attitude with excellent customer‑service skills.
• Effective communication skills.

Pay

$20.00 per hour

Benefits

• Growth potential
• Paid holidays and vacation time
• Health insurance
• Dental insurance
• Life insurance
• 401(k) participation