Customer Support Specialist

About the role

The Customer Support Specialist will provide exceptional support to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience through various communication channels.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat
• Resolve customer complaints professionally and efficiently
• Provide accurate information about products, services, and company policies
• Document customer interactions and maintain accurate records in the CRM system
• Escalate complex issues to the appropriate department when necessary
• Follow up with customers to ensure issues have been resolved satisfactorily
• Maintain individual and team performance metrics, including response time, customer satisfaction, and quality standards
• Stay updated on company products, services, and procedures

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree is a plus
• Previous experience in customer service or call center support preferred
• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution abilities
• Ability to multitask and work independently in a remote environment
• Proficiency with Microsoft Office, Google Workspace, CRM software, and online communication tools
• Reliable high-speed internet connection and a quiet home workspace

Why Join Us

• Public PK-12 district headquartered in Dayton, serving about 3,900 students across seven schools
• Career and technical education pathways in engineering, computer science, health science, welding, culinary arts
• Average student-teacher ratio of 13:1, lower than the Tennessee state average
• Ranked in the top 50 percent of Tennessee districts for combined math and reading proficiency

Pay

$35/hr - $55/hr

Schedule

Remote work environment