Customer Support Specialist

About the role

The Customer Support Specialist will be the first point of contact for hundreds of new customers joining the AI recruiting marketplace. They will solve their primary challenge: hiring faster through AI.

Responsibilities

• Frontline support for new and existing customers
• Solve customer issues via chat, Slack, and email
• Track and update customer pipelines
• Gain deep product expertise to shape onboarding at startup velocity
• Collaborate with General Managers and Strategic Leads to build support processes
• Work closely with the team to understand and address customer needs

Requirements

• 3 - 8 years of total experience in customer support or a related field
• Strong communication skills, both written and verbal
• Experience with customer relationship management tools
• Ability to handle multiple tasks simultaneously and prioritize effectively
• Technical aptitude, understanding of AI and recruiting concepts is a plus

Qualifications

• Bachelor's degree in Computer Science, Business Administration, or a related field
• Proven ability to work independently and manage time efficiently
• Experience with customer support software and platforms

Skills

• Customer service skills
• Problem-solving abilities
• Technical proficiency (optional but preferred)

Benefits

• Competitive compensation package including base salary of $90K - $120K
• Equity options
• Flexible work schedule
• Professional development opportunities
• Health insurance benefits

Pay

• $90K - $120K

Schedule

• Full-time