Customer Support Specialist

About the Role

Toolad is hiring for the Customer Support Specialist position. This is a 100% remote, full-time role open to candidates in the United States. The position supports campaign, client-service, content, communications, reporting, and digital marketing workflows through responsibilities appropriate to the Customer Support Specialist function. The role is designed for organized remote execution, accurate documentation, clear communication, and dependable follow-through.

Responsibilities

• Respond to customer or client inquiries relevant to campaign, client-service, content, communications, reporting, and digital marketing workflows through approved phone, email, chat, or ticketing channels.
• Review account, request, or service information carefully and document each interaction accurately.
• Resolve routine issues within documented procedures and escalate exceptions that require additional authority or specialist review.
• Coordinate follow-up with internal teams to ensure customers receive clear updates, next steps, and timely resolution.
• Track service quality, response commitments, and recurring issues to support dependable customer outcomes.

Qualifications

• Demonstrated ability to perform Customer Support Specialist work or closely related training/experience with reliable accuracy and follow-through.
• Comfort using common remote-work tools, web-based systems, spreadsheets, email, shared documents, and role-appropriate business software.
• Clear written and verbal communication skills, including the ability to document questions, decisions, status, and exceptions.
• Strong attention to detail and the ability to manage deadlines, repetitive tasks, or multiple priorities without losing record quality.
• Authorization to work in the United States and the ability to maintain a reliable internet connection and suitable private workspace.

Skills

• Service Recovery
• Service Quality
• Time Management
• Client Communication
• Attention to Detail
• Written Communication
• Customer Experience
• Call Handling

Employment Details

This position is 100% remote within the United States, full-time, at the Associate level. Base compensation is $36,000-$47,000 per year, depending on experience and demonstrated role alignment.

Work Standards

Applicants must provide accurate application information and complete any lawful, role-appropriate employment verification. The role requires reliable remote access, responsible handling of business information, and compliance with security and confidentiality procedures. Performance is evaluated through accuracy, quality, communication, timeliness, and successful completion of assigned work.