Customer Support Specialist

This is a 100% remote, full-time role open to candidates in the United States. The position supports travel planning, group and event coordination, reservations, traveler support, supplier communication, and service workflows.

Responsibilities

• Respond to customer or client inquiries relevant to travel planning, group and event coordination, reservations, traveler support, supplier communication, and service workflows through approved phone, email, chat, or ticketing channels.
• Review account, request, or service information carefully and document each interaction accurately.
• Resolve routine issues within documented procedures and escalate exceptions that require additional authority or specialist review.
• Coordinate follow-up with internal teams so customers receive clear updates, next steps, and timely resolution.
• Track service quality, response commitments, and recurring issues to support dependable customer outcomes.

Requirements

• Demonstrated ability to perform customer support work, or closely related training/experience, with reliable accuracy and follow-through.
• Comfort using common remote-work tools, web-based systems, spreadsheets, email, shared documents, and role-appropriate business software.
• Clear written and verbal communication skills, including the ability to document questions, decisions, status, and exceptions.
• Strong attention to detail and the ability to manage deadlines, repetitive tasks, or multiple priorities without losing record quality.
• Authorization to work in the United States and the ability to maintain a reliable internet connection and suitable private workspace for this remote position.

Skills

• Call Handling
• Account Updates
• Follow-up
• Response Management
• Service Recovery
• Record Management
• Issue Resolution
• CRM

Pay

Base compensation: $36,000–$47,000 per year, depending on experience and demonstrated role alignment.

Employment type: Full-time. Experience level: Associate.