Customer Support Specialist

About the role

The Customer Support Specialist at Novra Corp will take ownership of customer resolution within strategic marketing, communications, campaigns, research, content, client coordination, and execution. The role focuses on customer support specialized execution within strategic marketing operations to surface incomplete information before it becomes downstream rework.

Strong performance is demonstrated through fewer avoidable corrections, timely follow-through, and records that make the next action obvious. Success is measured by customer support specialized execution within strategic marketing operations.

Responsibilities

• Coordinate the Customer Support Specialist workflow by documenting team commitments and next actions.
• Review the workflow by escalating complex cases with sufficient context for the next owner.
• Maintain the workflow by handling assigned customer or client requests.
• Track the workflow by reviewing available case history before responding.
• Own the workflow by resolving routine issues within approved authority.

Skills

• Use Service Standards and Complaint Handling confidently in customer support execution.
• Apply Documentation practices without losing track of exceptions, owners, or deadlines.
• Document decisions clearly so another teammate can follow the reasoning.
• Use sound judgment in Ticket Management, especially when escalation is required.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, associate-level position. 100% remote within the United States.