Customer Support Specialist

This is a 100% remote, full-time role open to candidates in the United States.

About the role

The Customer Support Specialist position supports travel planning, reservations, traveler support, supplier coordination, itinerary, and booking workflows. The role is designed for organized remote execution, accurate documentation, clear communication, and dependable follow-through.

Responsibilities

• Respond to customer or client inquiries relevant to travel planning, reservations, traveler support, supplier coordination, itinerary, and booking workflows through approved phone, email, chat, or ticketing channels.
• Review account, request, or service information carefully and document each interaction accurately.
• Resolve routine issues within documented procedures and escalate exceptions that require additional authority or specialist review.
• Coordinate follow-up with internal teams so customers receive clear updates, next steps, and timely resolution.
• Track service quality, response commitments, and recurring issues to support dependable customer outcomes.

Requirements

• Demonstrated ability to perform customer support work, or closely related training/experience, with reliable accuracy and follow-through.
• Comfort using common remote-work tools, web-based systems, spreadsheets, email, shared documents, and role-appropriate business software.
• Clear written and verbal communication skills, including the ability to document questions, decisions, status, and exceptions.
• Strong attention to detail and the ability to manage deadlines, repetitive tasks, or multiple priorities without losing record quality.
• Authorization to work in the United States and the ability to maintain a reliable internet connection and suitable private workspace for this remote position.

Skills

• Email Support
• Written Communication
• Service Recovery
• Customer Experience
• Time Management
• Client Communication
• Record Management
• Remote Collaboration

Pay

Base compensation: $36,000–$47,000 per year, depending on experience and demonstrated role alignment.