Customer Support Specialist

About the Role

Jewelry Store Marketers is hiring for the Customer Support Specialist position. This is a 100% remote, full-time role open to candidates in the United States. The position supports campaign, client-service, content, communications, reporting, and digital marketing workflows through responsibilities appropriate to the Customer Support Specialist function. The role is designed for organized remote execution, accurate documentation, clear communication, and dependable follow-through.

Responsibilities

• Respond to customer or client inquiries relevant to campaign, client-service, content, communications, reporting, and digital marketing workflows through approved phone, email, chat, or ticketing channels.
• Review account, request, or service information carefully and document each interaction accurately.
• Resolve routine issues within documented procedures and escalate exceptions that require additional authority or specialist review.
• Coordinate follow-up with internal teams to ensure customers receive clear updates, next steps, and timely resolution.
• Track service quality, response commitments, and recurring issues to support dependable customer outcomes.

Qualifications

• Demonstrated ability to perform Customer Support Specialist work or closely related training/experience with reliable accuracy and follow-through.
• Comfort using common remote-work tools, web-based systems, spreadsheets, email, shared documents, and role-appropriate business software.
• Clear written and verbal communication skills, including the ability to document questions, decisions, status, and exceptions.
• Strong attention to detail and the ability to manage deadlines, repetitive tasks, or multiple priorities without losing record quality.
• Authorization to work in the United States and the ability to maintain a reliable internet connection and suitable private workspace.

Skills

• Chat Support
• Customer Service
• Phone Support
• Call Handling
• Email Support
• Follow-up
• Escalation Management
• Written Communication

Employment Details

This is a 100% remote, full-time position within the United States, with an associate-level experience requirement.

Pay

Base compensation: $36,000-$47,000 per year, depending on experience and demonstrated role alignment.