Customer Support Specialist

Responsibilities

• Handling inbound and outbound communications (phone, email, and support requests)
• Support client onboarding and implementation by conducting training sessions, guiding clients through platform setup and configuration, and ensuring alignment with best practices.
• Troubleshoot platform-related issues and provide clear, timely resolutions.

Requirements

• 1-3+ Years of experience in a Customer Support role
• Customer service and communication skills including business writing
• Software and environment trouble-shooting and diagnostic skills
• Solid understanding of basic computer functions and ability to teach/train users
• Experience supporting Software As A Service preferred
• Strong oral and written communications skills
• Excellent organizational, problem-solving, and communications skills
• The ability to work independently and balance multiple priorities
• Team player, resourceful, flexible
• Previous professional customer and/or technical support experience
• Previous Paychex Flex experience preferred

Qualifications

We prefer candidates with an Associate's or Bachelor's degree in Communications, Business Administration, or a similar field.

Skills

Basic computer functions, teaching/training users, troubleshooting and diagnosing software issues, excellent communication skills, organizational and problem-solving abilities, and the ability to work independently.

Benefits

Remote work option

Pay

N/A

Schedule

N/A