Customer Support Specialist

About the role

Crystal D believes in the power of recognition and aims to be the first choice for awards and gifts. We are seeking a positive, organized, and customer-focused individual to join our Customer Service Support team.

Responsibilities

• Answer and route incoming phone calls while greeting and assisting visitors with professionalism and warmth
• Support Will Call customers and coordinate courier pickups and deliveries
• Aid with drop-ship orders and maintain smooth order flow
• Resolve shipping and delivery issues with carriers like FedEx and UPS
• Process retail orders and assist with customer requests
• Maintain a clean, welcoming, and organized lobby and showroom environment
• Support company “Thank You” initiatives and customer appreciation efforts
• Assist with additional administrative and customer support tasks as needed

Requirements

• 1+ year of customer service, retail, office support, or related experience
• Friendly, professional, and customer-focused communication skills
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Attention to detail and accuracy
• Basic computer skills and willingness to learn internal systems
• Positive attitude and team-oriented mindset
• Experience with front desk support, order processing, or shipping coordination is a plus, but not required

Qualifications

• High school diploma or equivalent
• Valid driver’s license and reliable transportation (for occasional deliveries)

Skills

• Customer service skills
• Organizational skills
• Computer literacy

Benefits

• Weekly Pay
• Paid Holidays
• Paid Time Off
• 401(k) Match
• Health Insurance
• Dental Insurance
• Life Insurance
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Employee Discount
• Tuition Reimbursement Program
• Many Company Events

Pay

$18.00–$20.00 per hour, depending on qualifications and experience

Schedule

Full-time, non-exempt position

Primarily indoor office environment

Occasional schedule flexibility may be needed based on business demands

Location

505 Atwater Circle St. Paul, MN 55103