Customer Support Specialist

About the role

The Customer Support Specialist strengthens customer relationships by working directly with farmers and dealers to resolve issues, support product adoption, and ensure a positive overall experience. This role advances company objectives by driving customer satisfaction, identifying opportunities for added value, and supporting sales initiatives through proactive outreach, lead generation, and lead sharing.

Responsibilities

• Provide front-line customer support for AGI SureTrack BinManager and Farmobile PUC products, including troubleshooting technical issues, monitoring system health, and ensuring timely resolution of customer concerns.
• Manage high-volume inbound and outbound communication across phone, email, text, and voicemail while delivering professional, responsive, and customer-focused service.
• Track and document customer needs, system alerts, and health indicators to proactively identify risks, opportunities for expansion, and areas for improved product adoption.
• Collaborate closely with Sales, Field Service, Product, Accounting, and Operations teams to deliver seamless customer experiences, support lead generation, and coordinate follow-up on promotions, upgrades, and outreach campaigns.
• Assist with e-commerce order coordination by reviewing orders, initiating quotes, and partnering with Sales and Accounting to ensure accurate processing and timely fulfilment.
• Represent AGI Digital through participation in farm shows, dealer visits, customer check-ins, and on-site support as needed to advocate for products and strengthen customer relationships.

Qualifications

• A high school diploma or equivalent required; bachelor’s degree in Agriculture, Business, or a related field - or equivalent work experience - preferred.
• 1–3 years of progressive experience in customer support, customer service, or a related field; experience in agriculture, ag-tech, or a technical support environment is a plus.
• Experience with Salesforce or similar CRM platforms preferred but not required.
• Ability and willingness to travel up to 10% domestically as needed.